Data Entry Customer Service Specialist

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Heumann Dental Lab in Topeka, KS for a Full-Time Data Entry Customer Service Specialist.

The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Able to perform basic functions/responsibilities of Data Entry Customer Service Specialist and has the ability and responsibility to schedule cases and/or invoice cases
• Responsible for Case Entry of all Business Unit cases assisting in opening and inspecting cases.
• Match prescriptions RX’s to invoices in preparation for packaging and mailing
• Prepare accurate invoices
• Answer telephone, respond to inquiries and notify customers of delivery times when necessary.
• Assist in packing cases for shipment, and posting and mailing when requested
• Perform other job related duties as requested including disinfecting, billing and messenger assignments.

Skills and Abilities Required:

• Strong attention to detail
• Strong organizational and follow-up skills
• Self-directed, with the ability to analyze problems and make decisions
• Ability to multi-task and prioritize
• Creative thinking and problem solving skills
• Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
• Desire to provide aide to expedite other positions for a more efficient overall team
• Strong Data Entry skills
• Strong ability to listen and comprehend instructions, following tasks through to completion
• Typing, 35 words per minute (as applicable)

Minimum Education and Experience Required:

• Required: High school diploma or GED equivalent.
• PC Literacy: Microsoft Office Skills (Outlook, Word, Excel)

Competencies:

• Time Management
• Goal Oriented Focus
• Willingness to Learn
• Decision Quality
• Problem Solving
• Clear Communication Skills

Hazardous Materials or Equipment Used:

• Telephone
• Box Cutters
• Knives

Physical Requirements:

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Good hand-eye coordination
• Good manual dexterity
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• Vision capabilities: Depth perception, attention to detail and/or color
• Normal office and limited lifting
• Must be able to read, write, speak and understand English

Education

• High School or Equivalent or better