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SalaryStarting wage for the Warehouse Counter Customer Service Representative is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. Cancos Tile and Stone LLC. offers additional competitive and non-financial benefits.
The Farmingville Warehouse Counter Customer Service Representative is responsible for multiple aspects of Customer Service, operations, and logistics. This position is customer facing and will deal with both retail and trade customers. This position will write new orders and returns, process customer pickups, and work closely with the warehouse manager to ensure exceptional Customer Service.
Customer Service
- Process customer pickup requests and communicate with warehouse personnel.
- Write orders and adjust existing orders for customers.
- Process customer returns in accordance with company policy
- All customers to be greeting kindly and treated with respect
- Knowledgeable of sundries and setting materials sold by Cancos
- Develop and maintain sales relationships with trade professionals
Logistics
- Communicate with delivery drivers to receive updates on routes.
- Collect delivery paperwork daily
- Update status of orders
- Text or call ahead for next day deliveries
Inventory
- Identify and communicate any inventory issues identified in the normal course of business.
Sample Department
- Assist in order management and order check in for the Sample department.
Basic Qualifications:
- Proven experience in warehouse management or a similar role.
- Strong knowledge of warehouse operations, inventory management, and supply chain processes.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Knowledge of safety regulations and best practices.
- Strong organizational and critical thinking skills.
- Must be able to carry 40+ pounds.
Preferred Qualifications:
- Experience in building products.
- Experience in service or sales position.
EEO
At Cancos Tile and Stone LLC., our people are the driving force behind everything we do. At Cancos Tile and Stone LLC. is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSTION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that will require weekends and overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
If you are passionate about providing exceptional Customer Service and enjoy working in a dynamic team environment, we encourage you to apply for this position. We offer competitive compensation, opportunities for career growth, and a supportive work culture.
Please note that this position is located in
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Farmingville, NY 11738: Relocate before starting work (Required)
Work Location: In person
