Address
Form of work
SalaryCUSTOMER SERVICE REPRESENTATIVE
Purpose:
To provide all clients with an educated and positive buying experience, in the exciting industry of decorated apparel.
Key Responsibilities:
- Assists customers by answering product inquiries and decoration service questions, in person, via email and telephone.
- Open customer accounts by recording accurate account information.
- Ability to listen with attention to detail, while trying to anticipate clients' needs, and assisting with their decision making in a timely manner.
- Both product and decoration knowledge retention.
- Make product and service recommendations to customers based on their needs and preferences.
- Processing orders with accuracy, while adhering to company guidelines.
- Provide knowledgeable assistance to customers and go the extra mile to ensure they have a positive experience.
- Follow up with clients to ensure all products were satisfactory.
Role Specific Competencies:
- Excellent verbal and written communication skills.
- Ability to manage time and prioritize tasks effectively under pressure, and at times, with tight deadlines.
- Flexibility to adapt and to work effectively with a variety of situations and groups of people.
- Ability to understand and evaluate all aspects of the job, and to make decisions that are of the most benefit to the company and it's profitability.
- People-first attitude, and professional ethics with all working relationships.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Ability to Commute:
- Richmond, KY (Required)
Work Location: In person
