Address
SalaryWe, at Elite Comfort Solutions LLC, are searching for a Customer Service Manager within our Customer Serviceteam to help support our Specialty Foamteam. Did you know we are a global leader in foam technology? That’s right! In fact, we have been pioneers in this industry for over 20 years. Since then, we have partnered with Leggett & Platt and been an industry leader in guaranteeing you get the best sleep possible. If you join our team, your work will ensure people across the world have a little more comfort in their lives.
As a Customer Service Manager you will have the opportunity to provide an excellent customer experience with every interaction. Your contributions will have a direct impact on the business by significantly impacting the company’s ability to be competitive in sales, quality, delivery, cost and growth. The team you will be working with is collaborative and close knit, and values challenging work and diversity of thought.
So, what will you be doing as a Customer Service Manager?
- Leads a team of Customer Service Representatives
- Works directly with customers, internal operations, and sales teams.
- Responds to customer requests and questions regarding service, product, and account information and resolves customer complaints through analysis and follow-up.
- Develop and implement procedures for obtaining timely and accurate customer feedback.
- Manage the flow of shipping tickets, including copying, and sending to the appropriate parties.
- Communicates orders with production control and the warehouse to help insure timely and accurate delivery and follow up on orders shipped if requested by customer or sales force, including back orders.
- Corresponds with sales, manufacturing, and quality regarding issues with received customer complaints, inquiries, orders, and concerns.
- Act as back-up to production control clerk and cross training as required, to stay current.
- Participate and encourage participation in the Continuous Significant Improvement Quality Process.
- Maintain professional and technical knowledge by attending educational workshops; bench-marking professional standards; reviewing professional publications; and establishing personal networks.
- Monitor all internal systems for accuracy and compliance while ensuring the disciplines necessary to achieve Company goals, strategic plans, and expectations.
- Requires integrity, independent action, originality, evaluation, and judgment.
- Maintain the highest level of confidentiality regarding sensitive information and/or records.
To be successful in this role, you’ll need:
- 3-5 years Business to Business (B2B) Customer Service experience or training
- 3-5 years’ experience leading dynamic Customer Service teams
Things we consider a plus:
- Certificate or associate degree from a college or technical school or equivalent combination of education and experience.
What to Do Next
Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available.
Our Values
Our values speak to our shared beliefs and describe how we approach working together.
- Put People First reflects our commitment to safety and care of each other, learning and development, and creating an inclusive environment of mutual respect, empathy and belonging.
- Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
- Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
- Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.
Our Commitment to You
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!
We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.
Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer
For more information about how we handle your personal data in connection with our recruiting processes, please refer to the Recruiting Privacy Notice on the “Privacy Notice” tab located at http://privacy.leggett.com
