Customer Service Representative

Full description

• We are seeking a Customer Service Representative to join our team!

• You will be responsible for helping customers by providing product and service information and resolving technical issues.

• This is a customer facing role focused on customer acquisition, retention and account management

• Handle customer inquiries and complaints

• Provide information about the products and services

• Troubleshoot and resolve product issues and concerns

• Document and update customer records based on interactions

• Develop and maintain a knowledge base of the evolving products and services

• Previous experience in Customer Service, sales, or other related fields

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor

• Excellent written and verbal communication skills

Qualifications

•Previous experience in Customer Service, sales, or other related fields

•Ability to build rapport with clients

•Ability to prioritize and multitask

•Positive and professional demeanor

•Excellent written and verbal communication skills

Responsibilities

•You will be responsible for helping customers by providing product and service information and resolving technical issues

•This is a customer facing role focused on customer acquisition, retention and account management

•Handle customer inquiries and complaints

•Troubleshoot and resolve product issues and concerns

•Document and update customer records based on interactions

•Develop and maintain a knowledge base of the evolving products and services

Job Type: Full-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Professional development assistance

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Hyattsville, MD 20785 (Required)

Work Location: In person