Company

Food LionSee more

addressAddressRuckersville, VA
type Form of workFull-time
salary Salary$23 - $26 an hour
CategoryInformation Technology

Job description

JOB DESCRIPTION

Count on me – We know what to do, we make it easy, we do our part and we care!

Job Title: Customer Service Manager
Job Code: 401
Department: Front End
Reports To: Store Manager

Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

  • Manage the Front End, including hiring, training, and developing associates
  • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
  • Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles,

Core Values, Vision and Strategy

  • Support the achievement of budgeted financial and operating results
  • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly Customer Service all while creating a positive shopping experience for customers
  • Role model outstanding, friendly Customer Service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
  • Control store expenses through proper ordering, care for supplies and equipment
  • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
  • Ensure Front End schedules are written to provide extraordinary Customer Service at all times
  • Maintain all register and Front End equipment and place service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience
  • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
  • Monitor shrink and ensure that inventory is accounted for; provide coaching for associates to recognize and prevent losses
  • Ensure proper control of all store funds and company assets
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensures compliance with local, state and federal regulations
  • Adheres to all company guidelines, policies and standard practices
  • Maintains security standards
  • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
  • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
  • Performs all other duties as assigned

Qualifications:

  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Strong understanding of store operations and merchandising techniques preferred
  • Excellent interpersonal, organizational, communication and Customer Service skills
  • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

  • Ability to use computers and other communication systems required to perform job functions
  • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
  • Stand 100% of the time, frequently walking short distances
  • Ability to push or pull up to 2000 pounds using a pallet jack or float
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
  • Have sufficient visual ability to check invoices, dates, and other written documents

Job Type: Full-time

Salary: $23.00 - $26.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Tuition reimbursement
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Application Question(s):

  • What is your availability?

Experience:

  • Management: 2 years (Required)
  • Customer service: 3 years (Required)

Ability to Relocate:

  • Ruckersville, VA 22968: Relocate before starting work (Required)

Work Location: In person

Benefits

Health insurance, Dental insurance, 401(k), Tuition reimbursement, Paid time off, Parental leave, Vision insurance, 401(k) matching, Flexible schedule
Refer code: 8357873. Food Lion - The previous day - 2024-02-24 17:47

Food Lion

Ruckersville, VA
Jobs feed

Part-Time Cashier - Honda of Greenbelt

Group 1 Automotive, Inc.

Greenbelt, MD

$30.6K - $38.7K a year

Vape Exchange Plus College Park - Sales Associate

Dc Vapor Inc.

College Park, MD

$13.50 an hour

Local Delivery Truck Driver

Rocky Mtn Hay Transport

Fort Lupton, CO

$55,000 - $75,000 a year

Cashier/Sales Associate

Snipes

Maryland, United States

$26.5K - $31.8K a year

RN Registered Nurse

Life Care Center Of Greeley

Greeley, CO

$73.3K - $92.9K a year

Registered Nurse (RN) Day-Full Time

The Center At Centerplace

Greeley, CO

$38 - $45 an hour

CDL/ Crane Riggers

Prolift Rigging

Platteville, CO

$22 - $28 an hour

RN Case Manager Full Time/Part Time

Boost Home Healthcare

Greeley, CO

$43 - $52 an hour

Truck Drivers

Cokan Enterprises

Fort Lupton, CO

$53.4K - $67.6K a year

Registered Nurse (RN)

Nadora Healthcare

Johnstown, CO

$33 - $38 an hour

Share jobs with friends

Related jobs

Customer Service Manager- Ruckersville (940)

Amazon - Assistant Manager of Customer Experience for Northwest Center Services

Northwest Center

$67,505 - $76,278 a year

Arlington, VA

3 days ago - seen

Customer Service Manager - Dental Lab

K2 Dental Arts

$65,000 - $85,000 a year

Charlottesville, VA

2 weeks ago - seen

Office Manager / Customer Service Coordinator

Center Creek Homes

$43.6K - $55.2K a year

Richmond, VA

3 weeks ago - seen

Customer Service Representative-

Society Management, Llc

From $672 a week

Newport News, VA

2 months ago - seen

Verizon Customer Service Associate

A&H Management

Midlothian, VA

2 months ago - seen

Client Experience Manager / Remote Customer Service Rep

Cherry Blossom Plumbing

Falls Church, VA

2 months ago - seen

Customer Service Manager

Classic Granite And Marble

$60,000 - $65,000 a year

Powhatan, VA

3 months ago - seen

Customer Service Representative

A&H Management Inc.

From $900 a week

Richmond, VA

3 months ago - seen

Assistant Customer Service Manager (2597)

Food Lion

$19 - $22 an hour

Manassas, VA

3 months ago - seen

Customer Service Managers, Purceville Va, Reston Va, Ashburn Va,

Harris Teeter

$20 - $23 an hour

Arlington, VA

3 months ago - seen

Customer Service Center/Sales Agent - Hybrid

Self Storage Plus Management Llc

Woodbridge, VA

4 months ago - seen

Customer Service Manager

City Of Hampton, Va

Hampton, VA

4 months ago - seen

CUSTOMER RELATIONS MANAGER

Brightspring Health Services

Christiansburg, VA

4 months ago - seen

Customer Service Manager - Rockville, VA

Compass Group

life insurance, paid time off, retirement plan, company vehicle

Rockville, VA

4 months ago - seen

Customer Service Management Assistant

Harris Teeter

$19 - $22 an hour

Fairfax, VA

4 months ago - seen

Customer Relations Associate

Consulting Management Services LLC

$700 - $1,050 a week

Falls Church, VA

5 months ago - seen

Customer Service Manager

Coldwell Banker Premier

Winchester, VA

5 months ago - seen