Customer Service Manager

Salary : $64,182.00 - $70,600.00 Annually
Location : Community Development, VA
Job Type: Full-Time Permanent
Job Number: 07952
Department: COMMUNITY DEVELOPMENT
Opening Date: 02/09/2024
Closing Date: Continuous
Function
A career about community-Are you a professional looking for a career where you will have a direct impact on the growth of a community? Do you have an interest in local government? Do you value integrity, trust, respect, accountability, creativity, collaboration?
If you answered "yes" then the City of Hampton has an opportunity for you! Come work for Hampton, a vibrant waterfront community celebrating and embracing 400 years of history and innovation, creating an even more dynamic future! We are located in the center of the Hampton Roads region and offer lots of waterfront fun, rich and diverse history, and a vibrant restaurant scene. Hampton offers excellent benefits, career and professional development, tuition reimbursement, flexible and/or remote work opportunities positions, and other benefits.
If you embody the following attributes, consider joining our dynamic Community Development Department:

• Creative problem solver
• Interest in helping build communities
• Proactive self-starter
• Life-long learner
• Strong team player
• Passionate about excellent Customer Service
• Enjoy collaborating with other colleagues who share your passion
• Effective communicator
• Desire to impart knowledge to others
• Embracing new technology

YOU will be responsible for researching and documenting Customer Service responses and correspondence while establishing guidelines and validating the accuracy of inquiries and complaints.
You will work with the Director and Assistant Directors of Community Development to determine resolutions to problems and investigate and respond professionally to inquiries and concerns by analyzing and interpreting technical, legal, and policy documents.
For complete job description Click here
Minimum Qualifications:
Any combination of education and experience equivalent to a bachelor's degree in business administration or a closely related field.
Minimum of two years' experience working in a face-to-face, Customer Service environment requiring independent judgment when resolving customer concerns or issues.
Benefits Overview

• The following plans are available the first of the month following one full calendar month of employment:
• -Health insurance
• -Dental insurance
• -Vision insurance
• -Reimbursement accounts
• Health insurance offered through Optima Health (1-800-229-1199). For more information on the provider network and pharmacies, see the
  The vision plan is offered through EyeMed Vision Care. For more information, see the
• Three dental plans are offered through Delta Dental (Delta Care, Delta Dental PPO, and Delta Dental PPO Plus) 1-800-237-6060. For more information, see the
  
• Employees begin accruing annual and sick leave immediately.
  
• The eleven paid holidays each year include:
• New Year's Day
• Martin Luther King, Jr. Day
• President's Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans' Day
• Thanksgiving Day
• Christmas Day
• Employee's birthday
  
• A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
  
• Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
  Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
• Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
• Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
• The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or
  
• Direct deposit into most banks is a convenient finance feature.
  Savings bonds are available to the City's workforce.
• Employees are covered for Workers' Compensation where appropriate.

01
I have a minimum of two years' experience working in a face-to-face, Customer Service environment requiring independent judgment when resolving customer concerns or issues.Your application must indicate where you gained this specific work experience.

• Yes
• No

02
I have completed a bachelor's degree in business administration or a closely related field.

• Yes
• No

03
This position requires that you possess a valid driver's license and have and maintain a satisfactory driving record based on the City of Hampton's criteria. Failure to provide your driver's license number will prevent us from considering your application. Please confirm your driver's license number by entering it below:
04
I understand a criminal background investigation is required prior to any offer of employment or promotion.

• Yes
• No

Required Question