Customer Service Manager

Company Overview

Airborne Athletics is a sports technology company that is revolutionizing the way athletes train. Our equipment is recognized as the most innovative and results-oriented products on the market today. We combine technology, analytics, and equipment to train smarter, accelerate skill development, and provide coaches & athletes with better intelligence to win more games. In doing so, we have developed the most advanced sports training machines in the world - the Dr. Dish for basketball, the AirCAT for volleyball, and the Flipsled for strength and conditioning.

Job Overview

Currently, Airborne Athletics is looking for a leader with excellent technical skills and a passion for problem solving to join our team. The Customer Service Manager will build upon our reputation as a provider of top-tier customer care. Reporting directly to the VP of Operations, you will become a subject matter expert on our products by helping refine process and procedures, proactively problem solve customer inquiries, and lead a positive and motivated team of Customer Service professionals.

Key Responsibilities

• Train, coach, and set clear performance expectations and goals for the Customer Service team.
• Become a subject matter expert on our products and services.
• Proactively identify trends and issues in customer inquiries, implementing procedures and solutions to enhance overall customer satisfaction.
• Provide regular coaching, feedback, and performance evaluations to team members.
• Develop and monitor key performance metrics to assess the efficiency and effectiveness of the Customer Service team and processes.
• Foster a positive, motivated work environment, encouraging team growth and cohesion.
• Continuously review and update processes to improve efficiency, effectiveness, and customer satisfaction.
• Stay abreast of industry best practices and emerging trends in Customer Service technology and operations.

Required Skills and Qualifications

• Proven experience in Customer Service management.
• Strong technical background with hands-on experience troubleshooting both software and hardware systems.
• Excellent communication, organization, leadership, and interpersonal skills.
• Demonstrated ability in training and developing a Customer Service team.
• Ability to thrive in a fast-paced, dynamic environment.

Airborne Athletics is an equal opportunity employer. Please submit your resume to be considered for the role. Thank you!

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer Support: 3 years (Preferred)
• Technical Troubleshooting: 3 years (Preferred)
• team leadership: 3 years (Preferred)

Ability to Relocate:

• Bloomington, MN 55431: Relocate before starting work (Required)

Work Location: Hybrid remote in Bloomington, MN 55431