Customer Services Manager

Are you an experienced retail manager with a desire to help support a sustainable, local food system?

We are seeking to fill the position of Customer Services Manager at our store in Menomonie , WI. The Customer Services Manager ensures prompt, friendly, courteous customer service, accurate cash handling and store security, in order to meet objectives for sales, labor, productivity, and cash accountability, and our Ends statement, which is to be central to thriving, healthy communities.

Responsibilities

• Provide excellent customer service to our shoppers, making customers’ needs the priority whenever on the sales floor or answering the phone.
• Select, train, develop, mentor, and coach the Customer Services department in a manner that builds and sustains a high-performance team and minimizes turnover.
• Model supportive and participatory leadership; promote team building within the staff.
• Ensure accuracy and security of all cash received, uphold money-handling procedures, check cashier deposit paperwork and give feedback to cashiers.
• Maintain schedules to ensure proper coverage for the Customer Services department.

Desired Work Experience

• 2+ years in a leadership role
• Demonstrated success developing high-performance teams
• Customer service experience in a fast-paced retail setting.
• Experience in a cash handling position such as cashier or bank teller.
• Willingness and ability to learn to meet the changing requirements of the job.

Menomonie Market Food Co-op is the only community-owned grocery store and deli in the Chippewa Valley. Our mission is to be central to a thriving healthy community; we work to promote local producers, support the cooperative model, and create a friendly and welcoming customer experience.

Menomonie Market Food Co-op is an equal opportunity employer. We hire qualified individuals without regard to race, color, national origin, ancestry, age, religious affiliation or creed, gender, sexual orientation, gender identity, marital status, disability, or any other protected status under federal or state law. Applicants from all walks of life are encouraged to apply.

Our staff earn a variety of benefits: 20% discount on purchases, paid time off, a discounted shift meal, retirement and health stipends, and more!

Menomonie Market Food Co-op is an equal opportunity employer. We hire qualified individuals without regard to race, color, national origin, ancestry, age, religious affiliation or creed, gender, sexual orientation, gender identity, marital status, disability, or any other protected status under federal or state law. Applicants from all walks of life are encouraged to apply.

For more information, or to apply, please visit mmfc.coop/careers

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person