Address
Form of workWhy Join Sierra7?
Sierra7 is a Small Disabled Veteran Owned Business. We were founded in 2009 with the mission of "Serving those who Serve". We recently received the DAV (Disabled American Veteran) award. Also, Sierra7 is ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of "Serving those who Serve".
Benefits:
- 401K
- Medical/Dental/Vision
- Sierra7 University - LinkedIn Learning
About this role:
Sierra7 is seeking a Customer Service Representative that can provide high level Customer Service to our customers. Sierra7 is seeking reliable candidates with call center experience and excellent Customer Service skills. This position handles a high volume of inbound and outbound calls and requires the ability to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the callers.
Salary: $17.20/hr + $4.22 H&W
Primary Responsibilities:
- Handle incoming and outgoing phone calls and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Assist customers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Special projects, initiatives, and other job duties as assigned
- Meet departmental standards for production and quality
- Meet departmental standards for schedule adherence
- Participate in training and self-development opportunities when appropriate
- Demonstrate a cooperative, positive attitude in the workplace
- Perform all other duties as deemed appropriate to provide Customer Service
- Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
- Launch outbound calls as appropriate
- Policy/process identification and improvement
- Ongoing quality improvement for Veteran and Provider interactions
- Providing Excellent Customer Care to our Veterans and Providers
