Customer Service Intake Specialist

Customer Service Representative

Duties:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Conduct data entry and maintain accurate customer records
- Make outbound calls to follow up on customer inquiries or resolve issues
- Utilize upselling techniques to promote additional products or services
- Analyze customer needs and recommend appropriate solutions
- Process sales orders and ensure accurate billing information
- Handle customer complaints and provide appropriate resolutions
- Maintain a high level of product knowledge to effectively address customer inquiries

Experience:
- Previous experience in a Customer Service role is preferred
- Strong communication skills, both verbal and written
- Proficient in data entry and navigating computer systems
- Ability to handle high call volumes and work in a fast-paced environment
- Excellent phone etiquette and active listening skills
- Bilingual proficiency in English and Spanish is a plus

At our company, we value our employees and offer a competitive benefits package including:
- Paid time off and holidays
- Retirement savings plan with employer match
- Professional development opportunities

If you are a motivated individual with a passion for providing exceptional Customer Service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Grosse Pointe Woods, MI 48236: Relocate before starting work (Required)

Work Location: In person