Intake Customer Service Rep - Home Health

Intake Customer Service Representative

Now hiring an Intake Customer Service Rep. This is a full-time office position with excellent benefits based at our corporate headquarters in Little Rock, AR. This position reports to our Intake Manager. This is a role requiring strong attention to detail, excellent communication skills, and solid computer skills. Friendly demeanor and ability to multi-task are important. General office hours at 8a-5p MON thru FRI.

Apply online today!

Intake CSR Benefits for full-time:

• medical
• dental
• vision
• life
• disability
• lucrative company-sponsored retirement plan (with some of the BEST $$ matching rates in the Arkansas home care industry!)
• generous accrued PTO
• 6 paid holidays
• employee referral bonus, cell phone discounts on certain carriers, etc.

Intake CSR Duties & Responsibilities:

• Taking calls from prospective Home Health patients & referral sources such as Hospital Case Managers, Physician's offices, etc.
  
• Describing Care IV's Home Health service options to referral sources & patients
• Over the phone, evaluating & determining if the patient is appropriate for Home Health care
• Verifying their payer source is in network with Care IV
• Sending & receiving faxes with necessary supporting documentation, signed orders, etc
• Follow up with physicians, clinics, long-term care facilities, hospitals, etc.
• Coordinating new patient onboarding with our Marketing Team to ensure satisfactory Customer Service to the referral sources & our patients
• Inputting new patient data into the computer system & assisting the RN with tracking & data reporting
  
• Additional duties as assigned

Intake Customer Service Rep Required experience:

• Recent experience working in a clinic or other professional medical office setting required (minimum 1 year)
  
• Solid history of excellent Customer Service in an office setting
• Excellent computer skills and a working knowledge of office machinery (computers, multi-line phones, fax machines, email, etc.)
• Knowledge of medical terminology
  
• Experience with patient intake and processing new patient referrals preferred
• Experience in a Home Health office a plus but not required
  
• As a healthcare provider in compliance with CMS guidelines & conditions of participation, we require a COVID vaccine as a condition of employment (absent reasonable accommodations)

Apply online today!

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