Customer Service/ Inside Sales (Urgent!)

The ideal candidate is:

· Minimum of two years two years of demonstrated sales assistant and/or customer service experience, preferably in the Building Materials or other construction-related industry

• Excellent customer service skills
• Exceptional time-management and organizational skills
• Motivated self-starter with ability to be resourceful
• Must be able to work in a team environment
• Proficient critical thinking skills
• Computer literate

Passionate individual who provides outstanding customer service to builders and homeowners by phone or email when service or repairs are required

· Accommodating employee who successfully manages customer inquiries and resolves customer complaints

· Enthusiastic self-starter who is eager to further their knowledge in the building materials

Responsibilities and Expectations:

· Create daily service routes for technicians

· Keep in contact with suppliers via phone/email for expected arrival dates on product

Support the outside sales team by relieving them of various administrative work through duties that may include bid creation, order entry/processing, customer communication, warranty calls and service requests. or other related tasks to ensure customer needs.

· Process and finalize all completed paperwork, including matching up tickets submitted

· Call & schedule service appointment

·         · A strong customer focus with the ability to be assertive when needed via phone, email and in-person communications to provide sales and customer service support to builders and homeowners by using knowledge of company products and services

· High School Diploma required