Customer Service: First Impressionist

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service: First Impressionist. As a First Impressionist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Days/Hours Available:

Weekdays: 7:30-10:30am AND 3:30-6:30pm; Saturday: 8am-12pm and Sunday: 3-5pm.

Opportunity to cross train as a Pet Care Technician for the days and hours of Wednesday and Thursday 7:30am-3:30pm. Mention cross training in your application if interested.

Responsibilities:

- Handle inbound and outbound calls from customers, addressing their inquiries and resolving any issues they may have

- Provide accurate information about our services to customers

- Check in and check out including processing payments for services

- Analyze customer needs and recommend appropriate solutions or services

- Maintain customer records and update information in the database including vaccinations

- Follow up with customers to ensure their satisfaction with our services

- Collaborate with other team members to resolve complex customer issues

- Uphold company policies and procedures while delivering exceptional Customer Service

- Maintain a high level of professionalism and phone etiquette at all times

Skills:

- Excellent verbal and written communication skills

- Strong problem-solving skills and ability to analyze customer needs

- Ability to multitask and prioritize tasks effectively

- Exceptional Customer Service skills with a focus on building positive relationships

- Strong attention to detail and accuracy in data entry

- Ability to work well in a team environment

Join our team as a Customer Service Representative and make a positive impact on our customers' experience. Apply today to start your rewarding career!

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 24 per week

Experience level:

• 1 year

Shift:

• Split shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• What days are you available for work?
• Are you open to working split shifts on weekdays? This would be 7:30-10:30am and 3:30-6:30pm

Ability to Relocate:

• Stow, OH 44224: Relocate before starting work (Required)

Work Location: In person