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Form of workJob Description
Customer Service Entry Level
We are seeking an in-store Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great Customer Service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
We are seeking an in-store Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great Customer Service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
CSR Responsibilities
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- Receive a high volume of in-store customer inquiries
- Identify the reason for the customer’s visit
- Refer to premade scripts for a variety of Customer Service topics
- Use best practices in Customer Service techniques to develop rapport and build relationships with customers
- Document all customer interactions
CSR Qualifications
- Able to commute on a daily basis
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Excellent communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
