Address
SalaryRequisition No: 824739
Agency: Department of Corrections
Working Title: FDC- CRIMINAL JUSTICE CUSTOMER SERVICE SPECIALIST - 70022193 - CENTRAL OFFICE
Pay Plan: Career Service
Position Number: 70022193
Salary: $44,260.06 annually
Posting Closing Date: 03/16/2024
Total Compensation Estimator Tool
***OPEN COMPETITIVE ADVERTISEMENT***
Criminal Justice Customer Service Specialist – 70022193
This advertisement is for a Career Service position located at Central Office in the Office of Institutions.
Salary Rate: $44,260.06 annually
SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY.
SPECIFIC DUTIES & RESPONSIBILITIES:
- Will perform tasks associated with the documentation of time-sensitive critical incident information from prisons and communicated to executive and command-level staff.
- In addition, these positions will perform tasks associated with the creation, documentation/dissemination of criminal history information.
- Duties will include entering warrants for escaped inmates and interacting with other law enforcement agencies.
- Individuals selected will review, edit, and assist with special projects.
- EAC staff must be willing to work in a call center environment and be assigned a permanent schedule that will include weekends, evenings, overnight shifts, and some holidays.
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of appropriate ways of dealing with individuals in crisis situations
- Ability to make decisions and function effectively in high-stress emergency situations.
- Ability to respond to the public in a calm, effective manner.
- Ability to speak clearly and listen effectively.
- Ability to communicate effectively both verbally and in writing.
- Ability to operate video and telecommunications terminals and other office equipment.
- Ability to sort data alphabetically, numerically.
- Ability to assess the quality of data processing work.
- Ability to plan, organize, and coordinate work assignments.
- Ability to establish and maintain effective working relationships with others.
- Ability to edit and proofread.
REQUIRED QUALIFICATIONS:
Please note, when submitting a college/university degree, if selected for this position official transcripts will be required.
- High School diploma or its equaivlent and a minimum of 12 months of documented work experience in any field.
Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks.
If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application, and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at 1-877-562-7287.
Applications will be accepted until 11:59 PM on the closing date.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
