Warrior Services is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.
Job Description
Essential Duties and Responsibilities:
- Manage assigned customer projects to ensure that project Customer Service level agreements are met; customer’s expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
- Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
- Ensure customer requests flow smoothly into and through the entire cycle
- Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.
- Performs and documents post-project reviews with assistance from operations management.
- Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects.
Qualifications:
- Proven experience as an administrative assistant or office admin assistant
- Proven experience working with Salesforce (required)
- Field Service Dispatch Experience (required)
- Knowledge of office management systems and procedures
- Working knowledge of office equipment, like printers and fax machines
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
Education:
- Bachelors in Business or related field
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- No weekends
Experience:
- Customer service managemen: 2 years (Preferred)
Ability to Relocate:
- Palm Springs, FL 33406: Relocate before starting work (Required)
Work Location: In person