Customer Service Coordinator

Grow Your Skills as a Phone Call Representative

Come Work With Us, Not For Us

We are looking to add a 4th person to our growing office staff.

Stop working at a job that you hate. Work with friends in an environment that rewards you for your hard work and provides a life-long career.

We don’t want to be a pit stop in your career – we want to be the last job you’ll ever have (because you can’t imagine working anywhere else).

Every Day Is Amazing

You show up early because you can’t wait to hang out with the other members of the team. (You’d never do this at your old job but this is a tight knit group and you love hanging out with them).

You work hard because everyone else on the team works hard too. You push yourself today, and every day, because you know that growing in your own position ensures a career for life… and there’s a ton of prizes to be won.

At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home.

As you drive home, you reflect that this place is unlike any other job you’ve had before, and you can’t wait to get back to this team again tomorrow.

Does this sound like a place you’d like to spend your day?

If you’re a clock-puncher who wants to do as little as possible, then please stop reading this right now. This is not for you.

But…

• If you work at a job you can barely tolerate…
• If you work at a job that does not respect you…
• If you work at a job that fills you with dread the night before…
• And if you want to wake up in the morning because you CAN’T WAIT to get to work to see your friends and to push yourself to be more successful, and even make a lot more money…

Then we want to talk to you.

We’re looking for team members who are starving to push themselves beyond their personal limits, to earn money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

What’s So Different Here?

Our target is simple: to become THE place that every hungry superstar WANTS to work, where they can and will achieve “rock legend” status.

Here are just a few of the reasons that our team members love working here:

• Make more money: WE PAY MORE!
• This is a long-term, year around position
• Your birthday is a paid day off
• Paid training
• Paid every week.
• Paid vacation
• Bereavement time
• Pathways to advancement
• A clearly laid out path to build the life-long career you want to build

We have built the strongest team and culture you’ve ever seen, where team members are deeply motivated. We care about you, your hobbies, your family, your free time and make sure that you can have the balance in your life to enjoy it all.

Who are we? We’re Cityview Services. Our company was founded 15+ years ago – just one truck washing windows. Over the years, we expanded and grew. Today we are market leaders who are DOMINATING the Fort Smith, Fayetteville, and surrounding areas with window cleaning, SoftWashing… and more.

--- and it feels like we are only getting started. We recently bought and upfitted our new world class facility, cleared the way for more parking, and now adding more team members… and you should see the plan we have for growth beyond this.

Are You a Fit?

Never look for a job again because we’re not a pit stop in your career – we’re the last place you’ll ever work!

If you’re a hard-working professional with an inner drive to improve yourself and help others, then you might be a fit for us…

Along with the job specific qualifications (below), here are the qualities we’re looking for in our perfect candidate:

• Outbounding / Call Center experience
• You work hard
• You love working with a team
• You’re phone savvy: amazing voice, love to serve others, have excellent phone skills
• You love to challenge yourself and you want to learn, and even be cross-trained
• You understand and are willing to follow our core values:
• Safety First For Our Family And Theirs – Think Twice, Act Once
• Deliver World Class Service – To Provide The Most Outstanding Customer Service Experience Ever
• Demonstrate Highest Level Of Integrity – Doing The Right Thing Even When No One Is Watching

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, or veteran status.

Job Description

Phone Marketing

• Imagine this: Today is awesome! You showed up for work, mingled with the team, and made note of the priorities to start your day. You have the education to understand what needs to be done… Now it’s time to roll up your sleeves and put it into action. The day goes fast, production is occurring, and you are already looking forward to tomorrow.

Job Description

Please read carefully…

Are you looking for a solid career opportunity with a steady paycheck? Like working in a fun, fast-paced environment and being part of a mission with a company that is going somewhere?

Description of Duties: Outbound Call Sales and Scheduling Service Appointments

• Talking to customers and prospects on the phone.
• Promptly replying to emails and texts, writing up estimates
• Monitoring and transferring office calls and emails.
• You will be on the phone calling open estimates, customers due for service, aging customers, postcard lists, etc.
• PC and Windows computer literate.

Skills and Requirements:

• Typing speed at 65 words per minute.
• Must be able to work and connect with people effectively to ensure an outstanding customer experience.
• Must reside in the Fort Smith surrounding area.
• Learn and utilize company specific software.
• Microsoft Office: fluent with Word, Excel; PowerPoint and Photoshop is a plus.

What this is NOT: You are not confined to a small cubicle with 50 other people. You are not under hourly pressure to produce unreasonable results. You are not stuck in a high pressure sales environment with a sales manager constantly on your case. No, this is relaxed, fun, while working toward reasonable targets and objectives.

Work with the team: You stay in contact with your manager and your team to make sure the work orders are completed efficiently – everyone pitches in because it’s ultimately about serving the prospect and serving the customer.

Develop your expertise: You’re making lots of phone calls, replying to emails and texts, writing up estimates, customer interaction, knowing that you’re adding a positive experience to our customers lives through the services we offer. Over time, you gain a growing expertise in job scheduling, and company software, while ultimately learning all the services we offer.

Become a trusted professional: You keep your desk neat, clean, and organized so everything’s handy and ready for use. You are VERY detail oriented. You’ll learn to use our software, understand job-scopes, and estimating too, because you’ll know that this keeps everyone informed – from the customer to the service technicians to the team here at the office. You dress in business casual, and have the ability to pass a drug and background check.

Compensation: Our professional phone marketers average $14.00 per hour with spiffs, bonuses, and incentives programs! Bring your A-Game, optimize your role and go to $20 per hour. First raise in 30 days!

Job Requirements:

You love to learn: You have a high school diploma or equivalent. You have real experience in outbound calling. Most importantly, you have a drive to learn more because you know that it serves everyone – from the customer to the team to yourself. You eagerly complete your training requirements and ask, “What’s next?” You’ll learn our culture, office routines, customer interaction, how to up-sell, and get an overview of our entire system and processes.

You’re a phone-savvy people-person: You love the challenge you’re posed with, and love the adventure of doing a job well done. At the same time, you’re comfortable talking to a homeowner, professionally educating them on what their options are. Service recommendations, technical information, cleaning agents? No problem.

You’re ready to work: 8am to 5pm. Permanent. This is a W-2 position. You have a driver’s license, reliable transportation, a ready-to-work attitude, and no problem facing the adventures of the day – dialing for dollars and turning another prospect into a happy customer.

You’re a professional: Learning every aspect of the job. You look, speak, and dress like a professional. You keep your work area clean and orderly. You are focused and clear-headed. You don’t let mistakes slide by. You are level-headed and optimistic. You handle accounts very carefully. You produce more than expected.

• Application: If this sounds like you, email your name and resume to both and and let us know why you think you’d be a great fit for our team! In the subject line of your email, add: "ATTN: Customer Service Coordinator applicant"

Interviews: Conducted as pre-screen phone interviews, then one-on-one interviews with the hiring manager.

WHEN HIRED YOU WILL DRIVE TO THE FORT SMITH OFFICE DAILY.

We are looking for someone to start ASAP.

Go to https://gocityview.com/now-hiring/to learn more.

Now Is Your Time

What do others say about this role:

• “Recognition for great work.”
• “Great sales bonuses!”
• “Appreciate the reward of learning and growing my skills”.
• “Enjoy working in a family, goal-oriented, team environment.

Note: This is a full-time position.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off
• Referral program

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Fort Smith, AR 72901: Relocate before starting work (Required)

Work Location: In person