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Form of work
SalaryTo learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click
here
.Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.
Arkansas Blue Cross is only seeking applicants for remote positions from the following states:
Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.
Workforce Scheduling
Job Summary
Group Service Coordinator serves as the primary point of contact for Group Administrators, Agents/Brokers, and other Enterprise departments with providing the highest level of Group Service, support, education, and training for group benefits information, forms, claims, enrollment and/or billing issues in a thorough and timely manner. The incumbent is responsible for maintaining professional relationships with our group customers and affiliated external agents/agencies. In their daily job functions, the Group Service Coordinator should be the customer’s advocate to other internal stakeholders within our organizational structure to resolve inquiries, questions, and concerns. It is critical the position support and promote Enterprise tools and resources to improve internal processes and outcomes to achieve successful implementation of new business and retention of existing business.Requirements
EDUCATION
High school diploma or equivalent.
LICENSING/CERTIFICATION
Arkansas Health and Life Insurance License will be assigned, scheduled, and coordinated with regional management based upon specific business needs. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
EXPERIENCE
Minimum three (3) years’ experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office.
ESSENTIAL SKILLS & ABILITIES
Planning
Scheduling
Training
Oral & Written Communication
Self-Motivated Team Player
Interpersonal Communication
Professional Judgement
Active Listening
Detail-Oriented
Multitasking
Highly Organized
Customer Service
Scheduling
Training
Oral & Written Communication
Self-Motivated Team Player
Interpersonal Communication
Professional Judgement
Active Listening
Detail-Oriented
Multitasking
Highly Organized
Customer Service
Proficiency using Microsoft Word and Excel.
Ability to work independently or with a team.
Ability to work independently or with a team.
**This is a flex role requiring several days in the office each week**
Skills
Active Listening, Customer Service, Detail-Oriented, Highly Organized, Interpersonal Communication, Microsoft Excel, Microsoft Word, Multitasking, Planning, Professional Judgement, Scheduling, Self-Motivated Team Player, Training, Verbal Communication, Work independently or with a team, Written CommunicationResponsibilities
Communicates effectively while promoting enterprise administrative tools and resources to external users., Maintains and documents pertinent information through the Inquiry Tracking System or other issue/marketing database, this includes call tracking notes. Provides timely updates, feedback and concerns within their team and management structure., Maintains knowledge of any changes with enrollment regulations, underwriting policies, benefits, products, and administrative guidelines to assure effective service., Performs other duties, as assigned, Provides issue resolution, education, training and support to Group Administrators and agents/agencies regarding group benefit information, forms, claims, policies & procedures, enrollment and billing issues in a thorough and timely manner.Certifications
Arkansas Insurance License Life & Health - Arkansas Insurance DepartmentSecurity Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
RegularADA Requirements
1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.
