Customer Service Compliance Specialist

Job Title: Customer Service Compliance Specialist

Location: Must be local to the St. Louis, MO area

Hybrid: Onsite 3 times a week

Compensation: $23.00/hr.

Your Role:

The Customer Service Complaints Specialist position involves working in a dynamic, fast paced, high energy, and rewarding team environment focused on delivering a better customer experience for both our external and internal customers. In this role, you will be responsible for resolving service complaints from customers while adhering to our MilliporeSigma return policy. The Service Complaints Specialist will investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests, and returns ensuring each transaction is processed within Milliporesigma's guidelines, values, and customer specifications. You will highlight error trends and work with supporting departments to try and prevent future errors. The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility. This position is office-based with some remote days and will be based at the St. Louis Spruce site. Key Responsibilities Include:

Key responsibilities include:

• Take ownership of all Customer Service complaints and solve service issues related to orders, shipments, invoices or other customer-related matters
• Process service request complaints from customers and internal partners
• Process customer returns and arrange for carrier pickups where necessary
• Investigate and correct unauthorized returns
• Process credits and/or replacements for Product Quality issues
• Respond to customer complaints/ inquiries and resolve issues quickly, competently and professionally.
• Educate customers on correct processes to prevent future errors, when appropriate
• Highlight frequent errors for Service Complaints Manager
• Interface and interact with supporting departments including Credit & Collections Technical Service, Finance, Distribution and Sales to assist one another with orders and information.
• Adapt quickly to frequently changing applications and departmental and divisional policies and procedures
• Ability to use sound judgment, take initiative and make good decisions and produce work that is well executed, accurate, and attentive to detail.
• Use SAP and other Customer Service applications that house customer information, policies, and procedures.
• Demonstrate reliable attendance and adhere to scheduled work hours and be flexible with the work schedule to meet the needs of the organization
• Act as a role model of Milliporesigma's values and outstanding business practices
• Less than 10% travel

Who you are:

Basic Qualifications:

• High School diploma or equivalent
• 1+ years of diverse Customer Service experience is required.
• Experience working with Oracle/SAP systems and PC applications

Preferred Qualifications:

• Associate Degree in any field
• 1+ year of experience in a Call Center environment
• Knowledge of SAP systems, and/or Salesforce
• Utilization of ERP software and internet tools
• Intermediate Microsoft Office experience
• Strong knowledge around Milliporesigma's organizational structure, business practices and customer base.
• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Excellent listening and telephone communication skills.
• Ability to work in a fast-paced environment with the ability to adapt to changing processes/systems while maintaining a strong level of professionalism.

MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because he/she made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Salesforce: 2 years (Preferred)
• SAP: 2 years (Preferred)
• Oracle: 2 years (Preferred)
• Order management system: 2 years (Preferred)
• Compliance management: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Required)
• French (Preferred)

Ability to Relocate:

• Burlington, MA: Relocate before starting work (Required)

Work Location: Hybrid remote in Burlington, MA