Customer Service Clerk

Ferrari Group specializes in transporting jewelry, precious gems, and high-value goods internationally. The company grew rapidly due to its global expertise in customs procedures and valuable experience with different courier services, gaining increasing recognition within the industry.

We seek a Customer Service Clerk for our Miami, Florida location. The ideal candidate will be able to provide timely, attentive, upbeat service to our customers and ensure their needs are met in a manner that reflects positively on the company or business. In this role, you must be able to handle customer complaints and provide solutions with quick critical thinking and problem-solving skills to preserve customer retention and loyalty.

Responsibilities:

• Providing introductory information to new customers
• Ensuring that Ferrari’s clientele is satisfied with products and services
• Determining the quickest, most effective ways to answer a client’s questions
• Escalating queries and concerns
• Data entry and reporting
• Troubleshooting common issues with our services
• Working with a team of CSRs and other departments to find appropriate solutions

Qualifications:

• 1 year of Customer Service and Sales experience
• Experience working with luxury goods or high-end jewelry is preferred
• Interpersonal and CUSTOMER SERVICE skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and emails daily
• Ability to share work among a CUSTOMER SERVICE team
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation
• Excellent Microsoft Office skills (PPT, Word, EXCEL)– Google Drive Sheets
• Logistics, transportation, and shipping is a plus

Benefits: Commuter (Parking and transit), Health insurance, Paid time off, Dental insurance, 401(k) + matching, Vision insurance, Flexible schedule, Life insurance, 401(k) matching, Retirement plan, Flexible Spending Account, Health Savings Account, Parental Leave, and Disability Benefits.

Ferrari Express Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.