Crumbl Multi-Location Shift Lead

We are seeking a Shift Lead willing to float between the following three locations. Applicants must have your own reliable transportation. The more flexible you are to location and work schedule, the easier it is to get to full time hours.

• Niles - 5704 W Touhy Ave, Niles, IL 60714
• Brickyard - 2650 N Narragansett Ave, Chicago, IL 60639
• Roscoe Village - 3340 N Western Ave, Chicago, IL 60618

At our stores we work hard, have fun and are driven by results. We focus on integrity, initiative, and clear communication as we satisfy customers and develop our employees. The selected candidates will embody this culture as they help fulfill the Crumbl vision of bringing family and friends together over the world’s best box of cookies.

Shift Leads take on responsibility to lead and coordinate the Crew in fulfilling the shift Game Plan. This includes monitoring dough and frosting levels and giving guidance to the Crew on when to change tasks. Shift Leads ensure all quality checks and reporting is done and their shift is operating smoothly.

Exceptional communication skills, patience, integrity and a passion for excellence and continuous improvement are necessary for success in this role. Previous leadership experience is a plus.

Shift Lead Responsibilities

• Contribute to a FUN and FAST PACED work culture while making awesome cookies!
• Provide input to management in developing the daily game plan
• Lead the Crew in executing the determined game plan
• Conduct ingredient and cookie quality checks and report to corporate at required intervals
• Ensure all Crew Members meet performance expectations during shift
• Effectively train and mentor others
• Maintain a SAFE, HEALTHY, and CLEAN work environment

Shift Lead Requirements

• Demonstrate a passion for EXCELLENT CUSTOMER SERVICE!
• Practice \clear is kind\ communication with Crew members
• A demonstrated attention to detail
• Reliable, with high integrity and a strong work ethic
• Lead by example and have a \team first\ mentality
• Proactive organizational skills
• Willingness to follow Crumbl's high standard of food safety that requires no jewelry be worn on shift, including face and ear piercings.

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (CBO). After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie. Today there are over 500 Crumbl locations across the country serving a rotating menu of six gourmet cookies each week with a mission of “bringing family and friends together over the world’s best box of cookies.”