Customer Service (Chat)

Who we are

SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, disruptive products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built a great company and changed an industry by putting the customer first, always. The best is yet to come.

The Details

• Start Date: Chat Associate - March 18th, 2024
• Training: Three weeks- M-F from 10 AM to 5 PM MST. Fourth week - your regular schedule (Training and post training work will be virtual and performed remotely).
• Full Time or Part Time positions
• Starting base pay: $15.00 per hour
• Shift: between 10AM - 11PM MST
• Required Saturday or Sunday shift each week

What you'll do

• Answer 2-3 incoming chats using LiveEngage, (LivePerson) platform
• Reply to incoming emails from customers
• Request contacts prescriptions via phone from eye care providers as needed
• This job requires sales, you will consult customers on the best value for their contact lens purchase
• Provide top notch Customer Service in a fast paced environment
• Deliver solutions to customers in a way that creates a positive experience
• Maintain high performance metrics including: quality, sales and dependability
• Be able to problems solve and think fast keeping the customer and company in mind

Why we will love you

• High school diploma (or GED equivalent)
• Great typing/computer skills (at least 35 words per minute)
• Hustle and tireless work ethic
• Self-starter, driven, motivated, proactive, and disciplined
• Ability to multitask and prioritize at the same time
• Be innovative, and think on the fly
• Previous experience in Customer Service and Sales experience is a plus
• Know how to have fun and work hard!
• Live the company values: Big-hearted, Tenacious, Unconventional, Better together!

Who you are

• Humble, hungry, and smart
• Technical aptitude
• Resourceful
• Self-motivated
• Collaborative

Perks:

• Free eye exams for your entire family
• Deep discounts on lenses, glasses, and other services
• Amazing healthcare coverage
• Tuition Reimbursement
• 401(k) match
• Exposure and training to other roles in the company
• Career pathing, internal internships (i.e. finance, marketing, HR, etc.) and other development opportunities.