This position is full-time and pays $17.50 per hour and does includes benefits such as medical, dental, vision, short/long term disability, PTO. holiday pay, 4% retirement match, and EAP.
We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
Job Duties:
- Answer phones for multiple sites and respond to client requests/inquiries.
- Respond to clients/patients basic questions and resolve issues using agency resources in accordance with agency protocol.
- Transfer calls to appropriate staff and/or departments.
- Schedule appointments according to agency protocol.
- Complete all audits, data entry, etc., as assigned
- Handle patient/client complaints according to agency protocol.
- Apply listening skills, empathy and rapport to accurately assess caller’s inquiries and service needs.
- Respond effectively and appropriately to difficult or angry callers in accordance with agency protocol.
- Provide lab results and accurately document results according to agency protocol.
- Recognize, document and alert the supervisor to any customer call trends.
- Manage high volume of calls on a daily basis and prioritize any required follow-through.
- Assist in identifying issues and trends and make recommendations to help improve overall Customer Service experience.
- Assists with administrative work such as mail distribution, assisting vendors, accepting packages, etc.
Qualifications:
- High school diploma or equivalent.
- Minimum of one year Customer Service or related experience.
- Bilingual English/Spanish preferred
- Must provide proof of COVID-19 vaccination, or provide a medial and/or religious exemption.
The pay for this position is $17.50 an hour.
Here is a snapshot of the benefits we provide:
- Affordable medical and dental benefits.
- Voluntary Vision, Accident and Identity Protection benefits
- Company paid basic life insurance.
- Company paid short term and long term disability coverage.
- 403(b) and Roth plan with 4% employer match.
- Generous PTO
- 10 paid holidays
- Free subscription to CALM
- 8 weeks 100% paid parental leave after one year of service
- Unlimited access to the EAP (Employee Assistants Plan)
- A caring and empowering workplace culture!
WHY WORK AT PPAU?
In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.