Customer Service Associate

AlphaGraphics Commercial Printing Services is looking for Customer Service Associates to join our team! The associates will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. Positions available at Grant and Swan (Midtown) and Oracle and Ina (North).
We are looking for enthusiastic, energetic, candidates to provide exceptional Customer Service to clients at our retail locations. This position greets all customers, assists with order entry, consultation, and recommends valued-added services. Operating Hours are Monday - Friday: 8:30am-4:30pm.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Printing and/or graphic design experience a plus!
Requirements:

• Minimum of 1 year Customer Service experience including direct customer interaction
• Minimum 1 year sales experience preferred
• Minimum 1 year of experience in the printing industry preferred
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• Must be proficient on Microsoft Office Suite
• Must have strong mathematical skills
• Minimum High School Diploma or GED
• Must have valid, AZ Driver's License and dependable vehicle
• Proper telephone etiquette and excellent written and verbal communication skills
• Highly detail-oriented with strong organizational, follow up and time management skills

Responsibilities:

• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in Customer Relationship Management system - Record customers interactions in internal system for cross-functional awareness and relationship development.

About AlphaGraphics Commercial Printing Services: We have been a prominent printer of choice for over 40 years in the Tucson community. We have a diverse, engaged group of employees who provide our clients with outstanding Customer Service and quality design, direct mail, print and signage. In addition, as a franchise, we have access to training resources, and material that support business best practices, which assist in developing successful employees.
AlphaGraphics Commercial Printing Services is an organization dedicated to exceptional Customer Service and high-quality results.
AlphaGraphics Commercial Printing Services provides a comprehensive benefits package including health care, paid time off, 401k Savings Plan, employee discounts, etc.
AlphaGraphics Commercial Printing Services is an Equal Opportunity/Affirmative Action Employer

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.