Customer Service Sales Associate And Scheduler

CUSTOMER SERVICE SALES ASSOCIATE AND SCHEDULER

COMPANY CORE VALUES:

We believe that we have the knowledge, the energy, and the drive to take care of the people who protect you by continually improving life safety and asset protection. United Fire strives to provide excellence and personalized Customer Service. You will be a part of our progressive team, delivering unparalleled service. Together, we stand prepared knowing that “Life Safety is Serious Work®” This ethos is what makes a United Fire Equipment Company employee exceptional in all aspects within the Fire Protection and Life Safety industry.

JOB DESCRIPTION:

As a reputable leader in the fire suppression and fire detection industry, United Fire Equipment Company is seeking a dynamic and customer-focused individual to join our team as a Customer Service Sales Associate and Scheduler. In this role, you will play a crucial part in ensuring the smooth operation of our front counter sales, assisting customers with their fire safety equipment needs, and scheduling fire safety inspections for our service department. The right candidate will be responsible for providing excellent Customer Service to fire departments, industrial establishments and businesses throughout southern Arizona. This is an exciting opportunity to join a forward-thinking organization committed to growth and innovation.

DUTIES & RESPONSIBILITIES:.

• Greet and assist customers at the front counter with a friendly and professional demeanor.
• Provide product information and recommendations based on customer needs.
• Process sales transactions accurately and efficiently.
• Coordinate and schedule fire safety inspections in collaboration with the service department.
• Ensure timely response to customer inquiries and service requests.
• Maintain an organized schedule and communicate effectively with service technicians.
• Prepare customer quotes and invoices.
• Educate and solicit customers on all products and services available by United Fire Equipment Company.
• Maintain the showroom in a clean, neat and orderly fashion.

QUALIFICATIONS:

• Excellent interpersonal and communication skills.
• Proven ability to provide outstanding Customer Service.
• Strong organizational and multitasking abilities.
• Ability to collaborate with colleagues in a team-oriented environment.
• Proficient in working with software systems and workstations
• Ability to work under time constraints
• Excellent written and verbal communication skills
• Cash handling skills
• Ability to think ahead and plan accordingly
• Problem solving skills

SCHEDULE:

• Monday to Friday
• 8:00am to 5:00pm
• Day shift

BENEFITS:

• Health, Dental, Vision insurance offered
• Vacation hours, 7 paid holidays , sick leave
• 401(k) Safe Harbor matching plan after 1 year employment
• Supplemental insurance policies offered
• Paternity/Maternity leave after 1 year of employment
• Employee discount

• High school diploma
• Pre-employment drug screening and background check required.
• 2+ years’ experience in Customer Service or retail
• Scheduling experience a plus.
• Able to regularly move and carry materials weighing up to 25 lbs.
• Ability to stand, walk, stoop, kneel, crouch and sit.
• Ability to work in an industrial environment.
• Technical knowledge, specifically in Google and Microsoft products including Microsoft Windows and CRM platforms.