Customer Service Associate

Starting Pay: $14.50 per Hour

Position Description:
Assists retail leadership team in the daily operations to help drive the Goodwill of Central and Northern Arizona (GCNA) vision of ending unemployment in Arizona and Maryland. Serves internal and external customers remotely; by supporting lottery system which allows customers to enter the store at a certain time, capacity level, vendor log in and customer store registration. Conducts needs analysis of customer and refers them to leadership if needed.

Essential Duties and Responsibilities:

• Collaborates with retail Team Members to execute operational plans to achieve daily and weekly goals set forth by GCNA.
• Achieves daily, weekly, monthly, and yearly service goals set by leadership.
• Partners with retail leadership to ensure the delivery of excellent Customer Service to both internal and external clients.
• Delivers professional and timely service during all communications.
• Serves as a GCNA ambassador to the community.
• Assists with pre-registering customers into lottery system to obtain a Customer Number that will be used to enter the store.
• Maintains accurate customer count and adheres to capacity levels in the store.
• Conducts needs analysis of customer, identifying the client needs, and accurately refers them to available leadership on duty if needed.
• Assists customers with store registration.
• Assists on register sales when needed.
• Properly directs inbound calls to appropriate internal teams and departments.
• Escalates customer issues to leadership when necessary.
• Maintains a clean and well-kept work environment.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Assists in collaborating with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or GED required
• Two (1+) years fostering customer relationships or call center experience
• Demonstrated high level of detail orientation, professionalism and business acumen
• Ability to produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar
• Ability to speak and read English proficiently, Bilingual a plus
• Proficient internet navigation required.
• Ability to pass a background check and drug screen, where applicable for position

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or RecruitingOperations@goodwillaz.org.

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.