Customer Service Associate

About Us: We are a customer-focused organization committed to providing exceptional products/services and a seamless experience to our valued customers. We take pride in our dedication to customer satisfaction and are currently seeking a Customer Service Associate to join our team.

Position Overview: As a Customer Service Associate, you will play a crucial role in representing our company and ensuring that every customer who walks through our doors has a positive experience. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing assistance in a friendly and professional manner. Your role will involve interacting with customers in person and over the phone, as well as handling various administrative tasks to support our Customer Service operations.

Key Responsibilities:

Customer Assistance: Greet customers with a warm and welcoming attitude, actively listen to their needs, and provide accurate information about our products/services.

Issue Resolution: Effectively resolve customer complaints, concerns, or problems in a timely and satisfactory manner, ensuring their needs are met to the best of your abilities.

Product Knowledge: Maintain a deep understanding of our products/services, features, and benefits to effectively assist customers and answer their questions.

Sales Support: Identify potential sales opportunities and promote additional products or services to customers when appropriate, contributing to revenue growth.

Administrative Tasks: Assist with administrative duties, such as data entry, appointment scheduling, and maintaining customer records in our database.

Cash Handling: Accurately handle cash transactions and provide receipts when necessary, following company policies and procedures.

Maintain Cleanliness: Ensure the Customer Service area is clean, organized, and stocked with necessary materials for a smooth operation.

Compliance: Adhere to company policies, procedures, and ethical standards, including privacy and security protocols.

Qualifications:

• High school diploma or equivalent (some college coursework preferred).
• Prior Customer Service experience is a plus.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills and a friendly, approachable demeanor.
• Basic computer skills and familiarity with Customer Service software/tools.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving skills and a willingness to go above and beyond to meet customer needs.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Competitive hourly wage
• Employee discounts on company products/services.
• Health, dental, and vision insurance
• Training and professional development opportunities.
• Friendly and supportive team environment.
• Opportunities for advancement within the company.

Job Type: Full-time

Pay: $16.81 - $20.25 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Rio Rancho, NM (Preferred)

Ability to Relocate:

• Rio Rancho, NM: Relocate before starting work (Required)

Work Location: In person