Customer Service And Parts Specialist

Job Title: Customer Service and Parts Specialist

About HYUNDAI GLOVIS As a global total logistics and distribution leader in Korea, Hyundai GLOVIS offers optimal services as well as strategies and processes that cover the entire logistics process while growing together with the customers. Despite the recent global economic crisis, we have been growing steadily every year with our best-in-class experts and cutting-edge technology systems. We fulfill our responsibilities and obligations as a global top-tier SCM provider through our continued investment in infrastructure and engagement in social responsibility activities.

GLOVIS EV Logistics America LLC is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistic, warehousing and inventory services to Hyundai Motor Group Metaplant America (HMGMA). GLOVIS EV Logistics America was established on October 6, 2022.

Department: Vehicle Processing Center (VPC)

Reports to:Customer Service & Parts Manager

Job Summary: This position serves as a liaison between customers, management, and operations. The role helps the safeguard Glovis' reputation by providing timely, high-quality support to customers and the local Glovis teams, whether that involves answering their questions directly or connecting them with other teams that can help. The role is responsible to provide oversight for a variety of key processes, including but not limited to: Vehicle Holds, the repair process, aged vehicle tracking, shipping reports, carrier problem resolution, and company /show car processes.

Key Responsibilities:

• Prepares daily reports for dealership/regions, internal Customer Service reports, including Activity and Flee Holds, and other reports, performing steps necessary to collect data, organize, and report in standardized reporting format.

• Monitors and provides direction assigned key processes, including company cards, show cars, commercial fleet, de-commits and re-allocations, returned vehicles, repaired vehicles, and vehicle holds.
• Utilizes plans for deliver-storage and distribution-that result in minimal wait time for vehicle processing; consolidating movements whenever possible.
• Performs data mining to retrieve essential data, comparing allocation data in various systems and reports and assists in resolving any discrepancies.
• Communicates all part issues immediately to develop contingency plans.
• Ensures timelines and quality of work performed.
• Effectively communicates with internal and external customers, especially regarding the IT/Customer Service processes, meeting or exceeding expectations.
• Assists in developing and training team members.
• Performs other duties as assigned.

Qualifications:

• High School Diploma/GED required.
• Bachelor's Degree in Business Administration/Operations or similar field or equivalent combination of experience and education preferred.
• Minimum of 1 years Customer Service experience required, 3 years of similar experience preferred.
• Knowledge of Customer Service and support regulations and compliance standards.
• Commitment to excellence and high standards.
• Excellent written and oral communications skills.
• Ability to work with all levels of management.
• Strong organizational, problem-solving, and analytical skills.
• Ability to effectively resent information and respond to questions.
• Proficiency with Microsoft Office Suite of products including Outlook, Word, Excel, SQL and PowerPoint.
Versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm.

This role routinely uses standard office equipment, including a laptop computer and cell phone. The employee is generally required to spend long periods of time sitting, typing, and working at a computer. May require the ability to occasionally lift up to 30 pounds and transport items. Accommodation will be made based on ability and accessibility.

The job is also eligible to participate in GLOVIS EA's outstanding benefit plans which include medical, dental and vision coverage, 401(k) Plan with $1/$1 matching up to plan provisions, as well as generous paid time off.

The estimated base salary range for this job is $55,700-$61,600. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future. The range represents a good faith estimate of the range that GLOVIS EA reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

GLOVIS EA is an equal opportunity employer, and we value diversity of all kinds.

GLOVIS EA is an equal opportunity employer and does not discriminate on the basis of race, sex, religion, national origin, gender identity or expression, sexual orientation, disability, age, or any other category protected by local, state, or federal laws. We are committed to building a diverse, equitable, and inclusive team.

GLOVIS EA is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact hr@glovisea.com.

Temporary Work Location: Onsite, Savannah, GA

Worksite Location Summer 2024: Onsite, Ellabell, GA/Bryan County

All applicants must include the necessary information on resumes and/or to enable employer to conduct past employment references.

Hyundai GLOVIS EV conducts pre-employment screenings such as employment verification, physicals, drug screens and criminal background checks. Employees must be able to successfully provide and complete these to begin employment.

Hyundai GLOVIS EV also verifies new hires through E-Verify. Hyundai GLOVIS EV is a Drug Free / Tobacco Free Workplace and is an EEO Employer. We will also be certified under the CTPAT Program through Homeland Security.