Customer Service Agent

Inspiro Full-Time Call Center Agent in Coeur d'Alene, Idaho

Pay: $15.74/hr starting

Hours of Operation: 7 days a week 5:00AM-9:00PM PST.

Full Time Schedule: 40 hours per week with OT based on business needs and can fall anywhere within hours of operation.

Work Location: 200 W Hanley Ave. Coeur d’Alene, Idaho 83814. Onsite first 90 days minimum, then Hybrid 2 days a week at home, 3 days a week onsite: based on attendance and performance.

Attendance/ Time Off: The first 90-Days of Employment are probationary; we typically do not allow any time off.

Position Overview:

We seek individuals with boundless energy, intelligence, and a commitment to excellence to join our exciting journey. The opportunity to be part of our story is here. We are INSPIRO!

Call Center Customer Service Agents provide quality technical and Customer Service support, ensuring customer satisfaction. Responsibilities include resolving inquiries efficiently, assisting with billing and payments, analyzing call trends for improvement, communicating product value, and offering solutions to customer needs and technical challenges.

Perks and Benefits:

• Paid Onsite Training, Competitive wages based on position.
• Full-Time 40 hrs per week with opportunity for overtime.
• AWESOME BENEFITS!!!! Full Medical, Dental, Vision, paid holidays, Life Insurance, Long-Term Disability, & Short-Term Disability.
• Progressive PTO and Annual Cash Out: 1st year= 120 hours, 2nd year= 140 hours, 3rd year= 160 hours, 4+ years= 180 hours earned.
• DAY ONE eligibility of 401k investment, with 3% match after 1 year.
• Childcare Reimbursement up to $250 monthly after 90 days of employment.
• $750 Employee Referral Bonus with no cap: $200 paycheck after 30 days, $200 paycheck after 60 days, and $350 paycheck after 90 days.
• $25 Internet/Gas Stipend per month after 60 days of employment.
• 2 paid “You Days”: one earned after 90 days and 120 days.

*Conditions apply to various benefit eligibility

Key Responsibilities:

1. Customer Service: Provide professional and courteous Customer Service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns promptly and effectively.

2. Call Handling: Handle a high volume of inbound and outbound calls while maintaining a positive and enthusiastic attitude. Follow call scripts and guidelines to ensure consistent and accurate communication.

3. Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary.

4. Product Knowledge: Develop a comprehensive understanding of the products, services, and processes to assist customers effectively. Stay updated on company offerings, promotions, and policies.

5. Data Entry: Accurately enter and update customer information in the company's database. Maintain detailed and organized records of all interactions and transactions.

6. Documentation and Reporting: Prepare reports, summaries, and documentation of customer interactions, providing insights and recommendations for process improvements.

7. Team Collaboration: Collaborate with colleagues and supervisors to share knowledge, best practices, and strategies for delivering exceptional Customer Service. Foster a positive and supportive team environment.

8. Quality Assurance: Adhere to company guidelines and quality standards to ensure consistency, accuracy, and professionalism in all customer interactions.

9. Time Management: Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets.

10. Continuous Learning: Stay updated on industry trends, Customer Service techniques, and product knowledge through training sessions, workshops, and self-study.

Requirements:

• High school diploma or equivalent; college degree is a plus.
• Previous experience in a call center or Customer Service role is preferred.
• Excellent verbal and written communication skills in English.
• Proficiency in using call center software and other relevant computer applications.
• Strong problem-solving and decision-making abilities.
• Ability to handle customer complaints or difficult situations calmly and professionally.
• Flexibility to work in a rotating shift schedule, including evenings, weekends, and holidays.
• Strong attention to detail and ability to multitask effectively.

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

INSPIRATION LIVES HERE! #LiveInspired

Our people, our culture: This is #InspiroNation https://youtu.be/Wn9XcuFaZFs

#ExperinceInspiro by becoming a part of the Inspiro family AND APPLY NOW!