Customer Service Agent - Call Center

World Connection is looking for energetic and empathetic Customer Service Agents to support one of our VIP customers! In this role you will be taking inbound calls and providing B2B support. The responsibilities include:

· Order Taking

· Order Tracking

· Assist with online and item information

· Answering inbound CS and Sales calls

· Establish relationships with customers to gain future opportunities

· Answering customer questions about invoices, billing, and payments

Our Ideal Candidate Will Have:

· Strong Customer Service and active listening skills

· Excellent communication skills

· Ability to prioritize work and manage time effectively

· Basic computer skills

· Must have strong basic math skills and understands measurements such as feet, yards, inches, etc.

· Patient and empathetic attitude

· Strong time management skills

· Familiar with time zones across US

Education and Experience:

Needed Education: Highschool /GED

A minimum of 6 months of Customer Service experience

Benefits of Working with World Connection:

· Excellent Medical, Dental, and Vision insurance after 60 days of employment

· Employee Wellness & Engagement

· Fun, collaborative work environment

· Paid Vacation

· Inclusive Culture

· Room for advancement (We only promote from within!)

Please note: This position is full time and will be located at our office in Boise. Work from home is not available on this campaign. Please submit your resume to this ad and someone from our Recruiting Team will contact you by phone, text, or email. Positions will start March 18th!

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person