Address
Form of work
SalaryBenefits:
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
Principal Duties and Responsibilities:
Customer Service Agents work together as a team to provide excellent Customer Service and meet corporate objectives. Our employees must keep both the company goals and customer expectations in mind when completing their daily tasks. Responsibilities include:
- Computerized passenger boarding
- Flight announcements
- Assisting customers with special needs
- Ticket sales
- Flight itinerary changes and seat assignments
- Tracing mishandled luggage
- Baggage loading
- Operation of motorized service vehicles and equipment
- Aircraft servicing
- Calculating baggage and cargo weights.
Minimum Qualifications:
- Ability to work all shifts, all days including nights, weekends, holidays
- Work outside in all weather conditions
- Able to lift up to 70 pounds
- Successful completion of training course
- At least 18 years of age
- High school diploma or GED
- Valid driver’s license
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line Customer Service provider
- Basic knowledge of computer applications and programs
Work Environment:
- Use of computers and other office equipment
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds regularly
- Assist disabled customers
Starting Salary: $16.57/hr
The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion.
M/F Disabled and Vet EEO/AA Employer
Job Type: Part-time
Pay: $16.57 per hour
Expected hours: 18 – 28 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
