Customer Service Agent

The Ravn Alaska Customer Service Agent (CSA) is responsible for providing the highest quality of Customer Service, identifying customer concerns, and addressing all customer needs. The CSA must be comfortable working in a fast-paced environment that requires excellent attention to detail while ensuring compliance with necessary regulations and company policies. Other responsibilities aligned with Ravn Alaska Core Values include but are not limited to:

• Upholding safety by complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), and delaying or stopping all airport operations that do not meet these requirements.
• Establishing reliability by ensuring every customer is served in an efficient, thorough, and courteous manner. When difficult situations arise, the Customer Service Agent will thoughtfully address the issue with patience and empathy.
• Demonstrating commitment by maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe.
• Ensuring integrity of operations by each day, in all actions and words, emphasizing, demonstrating, and encouraging superior Customer Service and ensuring that all decisions made are in not only the best interests of safety and the company, but also in consideration of potential customer impact.
• Embodying the spirit of connectedness by engaging in courteous interactions with customers, supervisors, co-workers, and business associates. The Customer Service Agent should seek to positively influence the passenger experience whenever possible.
• Promoting our commitment to safe operations by actively participating in Safety Management System (SMS) activities, including SMS training, promotional activities, and initiatives.

The successful candidate has prior professional experience handling complex customer requests, great administrative skills, and a high attention to detail. Other qualifications include:

• Must possess a high school diploma or GED.
• Must have at least one years’ experience in Customer Service-focused environment with a strong emphasis on customer satisfaction and safety, preferably in the airline industry.
• Must be able to perform the physical requirements of the role, such as consistently lifting 50 lbs.
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts.
• Must maintain a strong work ethic, demonstrate excellent leadership, and be neat in appearance.
• Must be proficient with computer systems and MS Office, with a preference for experience with Sabre and software for the airline industry.
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment.
• Maintain a high standard for conscientious and courteous Customer Service to internal and external customers.
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS).
• Must be able to pass a comprehensive background check and drug test.
• Must be able to speak, read, write, and understand English fluently.
• Must be eligible to work in the United States without employer sponsorship.
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Ravn Alaska hires brilliant team members who exemplify and identify with our Core Values: Safety. Commitment. Integrity. Connectedness. Reliability. To reach new heights with Ravn Alaska, apply today!