Customer Service Agent

Omni Logistics, Inc. is an aviation ground handling company founded in 1984. Owned and operated locally, Omni can handle any size of aircraft from small commuters to C‐130 cargo aircraft, as well as all Boeing, Airbus and ANTONOV models currently in service.

The Customer Service Agent position provides a variety of activities related to customer facing (above the wing) servicing of aircraft and passengers.

Essential Functions:

‐ Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking‐in passengers, and boarding flights in a fast‐paced environment.

‐ Sell tickets and ensure cabin accommodations.

‐ Lifting and positioning baggage on a conveyor belt.

‐ Perform computer and paperwork tasks.

‐ Learn airline specific terminology and procedures.

‐ Evaluate and prepare flights by arranging seat assignments.

‐ Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements.

‐ Processing and securing passenger luggage

‐ Other duties as assigned

Qualifications:

‐ Must be able to pass a Federal background check.

‐ Must be at least 18 years old

‐ Must be authorized to work in the U.S.

‐ High school diploma or equivalent required

‐ Type at least 25 WPM is required.

‐ Familiar with working on a desktop computer and in computer‐based programs.

‐ Must be able to follow established procedures and must demonstrate accuracy and thoroughness in day-to-day activities.

‐ Must look for ways to improve and promote quality of service.

‐ Must apply feedback to improve performance.

‐ Must observe safety and security procedures.

‐ Report potentially unsafe conditions and use computer equipment and airline materials properly.

‐ Must be consistently able to report to work on time.

‐ Must be able to work effectively with a minimum of supervision or support.

‐ Must be fluent in speaking, reading, and writing English.

‐ Knowledge of operation of aircraft terminal equipment and previous experience preferred.

‐ Exceptional interpersonal skills with an ability to get along with others.

‐ Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week operation including weekends, holidays and overtime as needed. Hours can include late nights and early mornings.

‐ Able to lift up to 50 lbs. on a frequent basis required.

‐ Able to obtain proper Airport and Federal agencies’ security clearance required.

‐ Able to adapt to performing work according to set procedures.

‐ Able to anticipate needs of others in a fast-paced environment.

‐ Able to work at a constant and quick pace for up to two hours at a time.

‐ Able to learn quickly and understand and interpret flight schedules and airline flight destination information.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, an employee is regularly required to stand, walk, use hands

and arms to handle baggage, talk or hear, pull/push carts, twist. The employee is frequently required to reach with hands and arms.

The employee must regularly lift and/or move up to 30 pounds, frequently pull/pushcart and lift and/or move up to 40 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are the responsibilities of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical conveying systems. The employee is constantly standing and walking based on customer interaction.

Fair Labor Standards Act Status: Non‐Exempt / Hourly

The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions

APPLICANTS MUST PASS A CRIMINAL BACKGROUND CHECK AND MAY BE ASKED TO PASS A PRE‐EMPLOYMENT DRUG TEST.

Omni Logistics is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Types: Full-time, Part-time, Seasonal

Pay: From $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Referral program

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person