Claims Customer Service Advocate Ii

Title:Customer Service Representative II

Location: Detroit, MI (Hybrid 3 days onsite)

Contract Duration: 5+ months

Description:

• This position requires strong analytical, problem solving, multi-tasking, technical and Customer Service skills.
• We are looking for people who are strong analytically and have experience working in different systems such as SAP, CRM, etc...
• You will be responsible for accessing multiple internal and external systems to thoroughly investigate damage claims.
• Some of the tools required is all Microsoft products, Power Bi, Databricks and Teams.
• The candidate must be willing to work on site up to 3 days per week effective July 2024.
• Also, the candidate will be responsible for making outbound calls to follow up with customers and other internal business units regarding claim statuses.
• Candidate must possess a high level of professionalism with the ability to effectively communicate to internal and external customers.
• Candidate must have the ability to work under pressure, is flexible and able to meet deadlines on time and with accuracy.
• Responds to customer verbal and/or written inquiries.
• Records details about customer inquiries.
• Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution.
• May help train entry level Customer Service specialists. HS diploma or equivalent. Ability to learn about a variety of products.
• Ability to comprehend varied research information. Ability to understand service systems and legal compliance regulations.
• Minimum typing speed of 45 WPM preferred. Good interpersonal and communication skills. Good analytical ability.
• Excellent attendance, punctuality. Ability to adapt well to changes.
• Ability to integrate, access and process information. Knowledge of Windows helpful.
• Ability to incorporate constructive feedback.
• 1–2-year minimum experience.
• High School diploma or equivalent required.
• Contractor will be required to come into the office at least 1 day per week.
• That will be increasing by July 1st, they will be required to come in Tue-Wed-Thu.

Job Type: Contract

Salary: $17.00 - $19.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 4 years (Required)
• SAP: 1 year (Required)
• CRM: 1 year (Required)

Ability to Relocate:

• Detroit, MI: Relocate before starting work (Required)

Work Location: On the road