Address
Form of workCustomer Service Administrator
Vacancy Number:
Location: Princeton
Location Address:
777 Scudders Mill Road, Bldg.2, Suite 200
Plainsboro, New Jersey, 08536
United States
Closing Date: 5/31/2024
CRODA
Smart science to improve lives
Be part of our journey
As a global leader in specialty chemicals, we continue to succeed and strengthen our delivery of innovative, sustainable, and high-performance solutions. We are passionate and excited about how we can develop and utilize new technologies to shape and inspire changes within an ever-growing marketplace.
Our ideal person
As a business, it is really important to us that we find the best person for the job and that you have the best opportunity to succeed in the role. To help, we have outlined our expectations for the role and what core skills and experiences we require as well as what would make you an ideal fit. In turn, we hope this helps you evaluate if this is the right job for you.
Summary
Croda is seeking a Customer Service Representative that will be responsible for providing outstanding Customer Service and support for the sales/order department for Croda North America. You will be primarily responsible for the order placement and fulfilment processes of a large customer base.
KEY DUTIES:
ORDER MANAGEMENT
Process customer orders
Effectively and promptly communicate import and production scheduling with production, logistics, and Import teams as necessary to meet customer requirements.
Communicate delivery schedules with customers and promptly notify of changes.
Monitor and communicate order shipment progress.
CUSTOMER SERVICE SUPPORT
Handle customer inquiries & special requests
Assist with providing pricing quotes, expedite sample requests, production information, spec sheets, MSDS's, C of A's & proof of deliveries
Work closely with traffic to arrange truck shipments
Enter & maintain customer complaint tasks
ADMINISTRATIVE DUTIES
Communicate customer forecasts to sales, production & imports
Escalate issues to management
Provide sales leads and cancelled order information to Sales
Provide appropriate information to Sales for new account setups.
Properly maintain OTIF information as required.
Perform all duties within the Company's SHE regulations. All other duties assigned by management.
Qualifications:
Education & Training:
High School Graduate required. Associate Degree preferred.Experience:
Knowledge & Experience:
2-3 years of Customer Service experience. Chemical background preferred.
Skills & Abilities
COMMUNICATION SKILLS:
o Must have oral & written proficiency in the English language.
o Ability to communicate confidently and effectively both on the telephone and in writing.
COMPUTER SKILLS:
o Proficient in MS Office (specifically Excel).
o Competent in SAP/relevant IT business systems.
OTHER SKILLS:
o Self-motivated.
o Able to meet deadlines.
o Flexibility.
o Attention to detail.
- Willingness to learn and desire to grow with the organization.
- Must be able to demonstrate an ability to work well within a team.
- Competence in general business dealings with strong mathematical skills.
Physical Demands
Must be able to walk, stand or sit for a minimum of 8 hours per day. Must be able to travel by car and airplane; lift 30 lbs.
Croda recognizes employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans. This Organization Participates in E-Verify.
