Customer Service

Benefit/Perks

• Fun working environment
• Flexible Scheduling
• Off on the weekends

Company Overview
PostNet provides a wide range of printing and shipping solutions for businesses and consumers, from business cards to eye catching banners.
PostNet is a franchise that offers packing and shipping services with FEDEX, DHL, UPS, and the U.S. Postal Service, as well as private mailbox rental, direct mail service and more.
WHAT WE ARE LOOKING FOR IN A CANDIDATE

• Previous CUSTOMER SERVICE or sales experience in a retail environment
• Exceptional CUSTOMER SERVICE skills
• Assist in handling customer complaints and problems in a professional manner
• Multitasking - must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• High school diploma or equivalent required
• Valid driver's license required with reliable transportation
• Proficient with Microsoft Office applications, Windows operation system, and other computer hardware and software
• Ability to work flexible hours
• Notary Public certification may be required

WHAT THE JOB ENTAILS:

• Assisting customers with shipping and packaging services, scanning incoming packages.
• Assists customers with their product and service needs in person, through e-mail and by phone
• Learns and operates Center equipment, machinery, and software at an expert level
• Assists customers and staff with operation of in-store printing equipment
• Processes customer sales through the point-of-sale system
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail
• Respond to customer inquiries via phone, email
• Provide accurate and helpful information about products and services
• Follow all company policies and procedures

Compensation: $12.25 - $14.00 per hour
At PostNet, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.