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SalaryFounded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints and more.
Want to be an important part of setting the standard for safety in the auto industry? Check out the description below to see if you’re a great fit!
We are looking for a Customer Onboarding Specialist to join the Account team in a remote environmentwith weekly business travel throughout the US. You will be helping UVeye facilitate a smooth and effective onboarding experience for our new customers, offering them the guidance, training, and assistance required to swiftly adapt to UVeye's products and services, fostering a successful and mutually beneficial partnership.
Here’s what you’ll be doing:
- Quickly acquire and maintain a high level of expertise in UVeye software products, remaining a subject matter expert from both an internal and user perspective.
- Conduct on-site and virtual/webinar consultations, training sessions, and product implementations.
- Handle tasks of varying complexity related to customer installations and product training.
- Secure approval and support from dealership leadership for new processes and technology, aiding in customer transition to other UVeye teams post-implementation.
- Offer guidance on processes and best practices, particularly related to revenue-generating features, to ensure robust, high-volume product usage, fostering valuable, long-term relationships for UVeye and its clients.
- Provide constructive feedback to internal teams based on insights gained from customer implementation and training experiences.
- Collaborate with the Account Manager and Sales team to propose additional UVeye solutions tailored to clients' processes and business needs.
- Actively contribute to development of existing and future training materials, including PowerPoint presentations, visual aids, quick reference guides, and instructional videos.
- Thoroughly document all training activities in UVeye’s internal CRM (Monday.com or SalesForce)
- Display the ability to sit for extended periods and maintain focus throughout the workday.
- Fulfill any other assigned duties as required.
Requirements:
- Minimum 4 years of experience in a customer interfacing role.
- Exhibits outstanding written and verbal communication abilities, actively seeking feedback, and accurately transmitting information while listening effectively.
- Possesses exceptional presentation skills and a track record of teaching, training, and presenting, whether one-on-one or to large audiences.
- Demonstrates self-motivation and operates effectively with minimal supervision.
- Must excel at building relationships and establishing quick rapport with clients.
- Strong organizational skills are essential for effective multitasking, task prioritization, and proactive follow-up.
- Adapts successfully to changes in a fast-paced work environment and handles unexpected events or delays adeptly.
- Displays professionalism, discretion, and sound judgment in interactions with colleagues, clients, and vendors.
- Proficiency in Microsoft Office and Google’ Productivity Suite is a requirement.
- Willingness to undertake any other related or additional responsibilities as necessary or assigned.
- Adheres to any PPE requirements onsite at customer locations.
Bonus if you have:
- Familiarity with DMS or dealer inventory systems is preferred.
- Previous experience within an automotive service department, software implementation experience is preferred.
Benefits we offer:
- Competitive Medical, Dental, Vision
- Company 401k Match
- 20 PTO days, Company paid holidays
- Career growth as we scale across the US
Check out our Life at UVeye page to learn more about the employee experience.
UVeye an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
