IT Customer Onboarding Specialist

You want to provide advice, guidance and expertise to existing and new partners? You enjoy communicating and teaching technical knowledge to customers? Then this role could be perfect for you.

We are looking to hire a motivated Customer Onboarding Specialist (m/f/d) who wants to work with an amazing team and towards us becoming a market leader in North America.

This is a full-time position that we are looking to fill as soon as possible, based out of our office in Chevy Chase, MD!

Your Tasks:

• You support our sales team and our Hornetsecurity distribution partners in customer projects.
• You ensure a successful onboarding process to our services for customers and partners.
• You accompany the installation and connection processes of our services.
• You hold presentations about the Hornetsecurity Services.
• You participate in technical aspects of tenders.
• You assist the support staff in dealing with complex issues.

Your Profile:

• You have an IT education.
• You have professional experience in the field of IT support/ help desk/ onboarding/ presales or consulting of IT solutions, ideally in an IT security or SaaS environment.
• You have excellent communication skills and can present yourself competently and confidently to customers and partners.
• You enjoy convincing customers and partners of Hornetsecurity Services on a technical level in presentations and web meetings.
• Experience with Salesforce is beneficial.
• You tackle things proactively, prefer to complete tasks today rather than tomorrow and enjoy working in an international, fast-paced environment.

Your Benefits:

• Personal and professional development opportunities.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Healthy work & life balance: 25 vacation days and 10 sick days.
• Temporary Employee Exchange Program
• we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Montréal, Washington).
• Home-Office Option.
• Team events like Laser Tag, Escape Room or nights out together – let yourself be surprised.
• Medical Care and Be-Active Bonus
• we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
• Unlimited contracts
• we’re looking for hornets to grow long term with us.
• And, of course, the usual standards such as development opportunities, coffee, tea, soft drinks & fresh fruit, office dogs, no dress code and much more.

Do you want to help shape the growth and success of the Hornetsecurity Group? Then apply now with:

• Your CV or LinkedIn Profile
• Your earliest starting date and your salary expectations

Job Type: Full-time

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Experience level:

• 4 years

Schedule:

• Monday to Friday

Application Question(s):

• Do you have any experience in Systems/Server administration or Cybersecurity field?
• Have you ever trained a customer on a solution or presented a solution to a customer?
• What are your approximate salary expectations? (gross/yearly/USD)
• Would you be willing to work from our office in Chevy Chase, MD a few days per week?

Work Location: Hybrid remote in Chevy Chase, MD 20815