Customer Onboarding Specialist

Overview:
We are seeking a highly motivated and organized individual to join our team as an Customer Onboarding Specialist , you will play a crucial role in ensuring a smooth and efficient onboarding process for our clients. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has exceptional communication and organizational skills.

The ideal candidate will be a top-notch onboarding company representative, creating a positive and welcoming experience for new clients, ensuring a successful integration into the company.

Responsibilities:

• Oversee all phases of TTSI’s Customer Onboarding experience
• Manage the end-to-end onboarding process for new TTSI clients, ensuring a seamless transition from sales to implementation.
• Conduct outbound calls to gather necessary information and documentation from clients
• Analyze client needs and develop customized onboarding plans
• Provide training and support to clients on our platform and services
• Collects and responds to feedback with focused support for identified customer needs and challenges
• Collaborate cross functionally with internal stakeholders (Sales, Accounting, Customer Service, Operations) to enhance customer experience and ensure metrics are met to customer expectation
• Support timely completion of customer Requests for Information (RFIs) and set up of customer information in TTSI system
• Collaborate cross functionally with internal stakeholders (Sales, Accounting, Customer Service, Operations) to enhance customer experience and ensure metrics are met to customer expectation
• Support timely completion of customer Requests for Information (RFIs) and set up of customer information in TTSI system
• Serve as the main point of contact for clients during the onboarding process, addressing any questions or concerns
• Other duties as assigned

Qualifications

Job skills required:

• Excellent verbal and written communication skills
• Strong ability to communicate effectively with clients
• Analytical mindset with the ability to analyze client needs and develop tailored solutions
• Experience with outbound calling and phone etiquette
• Excellent Microsoft Suite experience (Word, Excel, Microsoft Office, scheduling)
• Versed in documenting and reporting skills
• Outstanding time management skills
• Exceptional organizational skills with the ability to manage multiple tasks simultaneously

Desired Skills a Plus/ Previous work experience:

• Customer Service Background
• Familiarity with 3rd party carrier registration sites (RMIS, MyCarrierPackets, etc.) for providing company information related to billing information, insurance certificates, key contacts, and/or equipment & driver counts by division.
• Sales and/or Negotiate contracts and rate agreements.
• Prior experience with other software or relevant tools to enhance their abilities

At TTSI, we offer competitive compensation packages, opportunities for career growth, and a supportive work environment. If you are a detail-oriented individual with a passion for providing excellent customer service, we would love to hear from you.

Company Description:

Total Transportation Services (TTSI) is an innovative, asset-based logistics provider driven by Sustainability, Safety, and Customer Experience. We are committed to providing Quality in Everything We Do.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person