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Salary
Location: Centerville, OH (On Site)
Schedule: Mon-Fri, 8 AM to 5 PM
Welcome to the Z- Team!
Ziehler Lawn Care is a local, industry leading lawn care company that has been growing since 1999! We offer high quality products and services including fertilization, weed control, pest prevention, and aeration and seeding to residential homeowners within the Dayton and Cincinnati markets. Our goal is to Make Life More Enjoyable for 20,150 people by 2030, and we will achieve this by continuing to build passionate teams who work together to deliver The Unmatched Customer Experience. We hope you consider joining the Z-Team if you have a passion to build, grow and win!
Why Grow with Us?
- We’re family owned. We hire people, not #s. We understand a family’s need for work-life balance.
- We offer stability, health care benefits, retirement planning, paid time off and more! We’ve been successfully growing on average 26% per year since 2016.
- We strive to be a trusted lawn care provider to our customers, prioritizing a consultative, solutions-based approach.
- We have local markets and team members, including our owners and department leaders. We collaborate, strategize and support one another daily. We are active in our communities.
- We offer quality products and services with defined quality assurance programs. Our customers get enjoyment from what we do and our Z-Team is proud of it.
- We work hard, but play hard! We host many team building events and BBQs.
- We care about the success and happiness of our people. We consciously invest the time and resources it takes to develop great teams and have a progression planning and awards recognition programs to celebrate!
Benefits and Perks
- Consistent day-time schedule
- Medical, Dental, Vision Insurance Packages
- Paid Time Off
- Retirement Plan with Company Match Program
- Additional Employee Incentives
- Employee Discounts on Services
- End of Year Closure – enjoy time with family!
How You Will Make an Impact
The Customer Experience Specialist is a part of our call center team and will ensure friendly and knowledgeable service support for current and prospective customers.
Essential Responsibilities
- Ensure our promise to deliver the Unmatched Customer Experience to our customers
- Maintain a friendly, professional demeanor and build report with customer and team members
- Remain readily available to customers, ask probing questions and develop a genuine understanding of their needs to assist them properly
- Answer telephones, relays messages, and route calls to appropriate team member
- Use routing software to schedule start-up and recurring services
- Maintain accurate records of important customer comments and interactions
- Make calls to customers to check satisfaction
- Answer basic questions from customers and potential new customers about company services
- Develops standard customer proposals and close a sale over the phone and/or pass the sale to the appropriate salesperson
- Sell company services to in-bound callers when needed
- Make calls to customers to collect past due amounts
- Manage the on-hold customers as directed
- Processing payments
- Post production of services to customer accounts
- Prepare customer mailings and perform other administrative tasks
- Work as a team player to help others complete tasks
- High school diploma
- 1- 2 years’ experience in fast-paced customer service; call center experience is a plus
- Ability to maintain positive demeanor at all times
- Proficient in Microsoft Office and has basic computer skills
- Ability to prioritize and remain organized in a fast-paced environment
- Flexible to multitask and to work overtime during peak season (March to May)
- Excellent verbal and written communication skills
- Ability to add, subtract, multiply and divide all units of measure
