Csr - Customer Service Representative

Job Description:

Job Overview

If you enjoy interacting with people, welcoming customers and overseeing daily shop tasks, this is a great role for you to consider with Gerber. Our Customer Service Representative is the person that regularly interacts with our customers through scheduling estimates and/ or repairs. This person is crucial for keeping the shop's schedule and office organized and running smoothly. This is an entry level position that offers the opportunity to learn our business operations and further grow your career.

Job Responsibilities

• WOW every customer through all phases of the repair process
• Ensure insurance partners and customers are supported in a timely and professional manner
• Build relationships with customers by effectively responding to calls, text messages, and walk-in business
• Coordinate communications between customers and Estimatics team
• Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, etc.
• Facilitate all administrative aspects of the repair process
• Manage payment process which could including credit, check and cash handling
• Other duties as assigned

Minimum Qualifications

• High School Diploma or equivalent
• Previous experience interacting with customers (any industry)
• Computer Skills that include ability to navigate multiple computer programs at the same time
• Demonstrated ability to multitask
• Comfortable interacting with multiple groups of people including customers, team members and company leaders

Search Keywords

Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, dealership, Customer Service, csr, representative, rep, entry level, career, opportunity, retail, customer

The Boyd Group is always excited to announce promotion opportunities to our amazing team members throughout the organization. In order to ensure consistency and a seamless process for all parties involved, we have outlined the steps candidates must follow to be considered for an internal promotion: You must let your current Supervisor know of your intentions to apply.

Upon receipt of the resume, a member of the Talent Team will contact your Manager to discuss overall work performance and suitability for the position you are applying to. The recruiter that is handling the internal posting will then schedule a phone interview with you to discuss the position and your qualifications further. After a successful phone interview, a face-to-face or google hangout interviews will then take place at a time and place to be determined. Once all applicants have gone through the same process, you will be contacted and informed of the decision made.

The Talent Acquisition Team and your Manager want everyone interested in this opportunity to grow and develop from the process. If you are not selected for the position you apply for we want to use this process as an opportunity to highlight areas you can improve upon so when another opportunity becomes available you will be ready. Thank you for making Boyd the leader in collision repair.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person