Address
Form of work
SalaryPosition Responsibilities:
1.Lead and manage the Customer Experience team to ensure the delivery of excellent customer service and experience, meeting customer needs and enhancing customer satisfaction.
2.Develop and execute Customer Experience strategies, including developing customer communication plans, service standards, and processes to enhance the level of Customer Experience.
3.Supervise customer service operations, including handling customer complaints, providing after-sales service, and managing customer relationships to ensure efficient resolution of customer issues and maintaining good customer relationships.
4.Analyze customer feedback and data, identify customer needs and trends, and provide recommendations and support for improving products and services.
5.Lead the team in conducting customer research and market analysis to understand customer needs and industry trends, providing data support and guidance for Customer Experience strategies.
6.Collaborate closely with sales, marketing, and product teams to facilitate cross-departmental sharing of customer insights and feedback, improving products and services, and enhancing customer satisfaction and loyalty.
7.Ensure the team complies with company policies and procedures, continuously optimizing relevant processes and standards for customer service and experience.
Qualifications:
1.Hold a bachelor's degree or above, with a preference for relevant majors such as marketing, business management, or customer relationship management.
2.Have at least 8 years of work experience in customer service, marketing, or related fields, including at least 3 years of management experience.
3.Possess excellent leadership and team management skills, capable of effectively inspiring team potential and driving teams to achieve goals.
4.Have an in-depth understanding of customer service processes and best practices, able to formulate and execute effective Customer Experience strategies to enhance customer satisfaction.
5.Have excellent communication and coordination abilities, capable of collaborating effectively with teams and partners at all levels to achieve cross-departmental cooperation.
6.Possess sharp market insight and data analysis skills, able to derive valuable insights from customer feedback and market trends, and guide decision-making and strategies accordingly.
7.Have good project management skills, able to effectively plan and execute Customer Experience projects, ensuring timely delivery and achieving expected results.
Job Type: Full-time
Salary: $100,000.00 - $120,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
