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SalaryDirector Customer Service
About PROENERGY
Based in Sedalia, Missouri, PROENERGY is a global peaking-power solutions provider with operational experience on every continent. The company offers vertically integrated aeroderivative power services, including engineering, construction, operations, repair, maintenance, research, and true, turnkey power generation facilities that include the complete balance of plant.
Our Footprint
We are primed for the Energy Transition with permanent service locations in Missouri, Texas, and Argentina. Our world-class Missouri headquarters is purpose-built to meet peaking-power needs. It sits on 90 acres in Sedalia and features more than 900,000 sq. ft of facilities and equipment, including the only independent Level-IV aeroderivative depot in North America and a hydrogen-ready string-test facility that enables full-speed, full-load testing. Our Houston, Texas, office is a strategic satellite positioned near our own peaking-power installations.
Our Philosophy
We take care of our people and strive to make a positive difference for the world. We offer competitive pay, excellent benefits that include Medical, Dental, Vision, and Life/Disability Insurance at minimal cost to the employee, 10 paid holidays, paid time off and a 401K plan. If you are looking for a rewarding career and possess the specialized knowledge and quality-oriented problem-solving skills, we encourage you to apply today.
Position Summary
Under direction of the VP Total Care Services, provide management of contractual TSCA clients and transactional customers. He/she must coordinate the efforts of Field Services, Depot, Parts, and Technical Services teams through the development and execution of a strategic plan that advances the company's mission and objectives as well as promotes revenue, profitability, and orders growth as an organization.
Position Responsibilities
- Provide direct leadership to Aero Advantage Customer Service teams, including assisting, coaching and mentoring employees to achieve a high level of performance.
- Own all aspects of Aero Advantage projects, including execution, customer satisfaction, productivity and technical support.
- Provides guidance, coaching and mentoring to the Customer Service Managers regarding all aspects of their work.
- Interface with depot, and provide feedback to customers. Work with depot to price emergent work.
- Participate in turnover meetings with the sales team, developing a plan to successfully implement the scope of the project as committed to the customer.
- Review and implement all aspects of the project contract.
- Be the primary customer interface from turnover to end of warranty for assigned customer portfolio.
- Support Sales and Commercial Teams in proposal development. Ensure that AeroAdvantage pricing targets are met within each proposal.
- Provide recommendations to customers regarding technical solutions, Work with the engineering team to ensure that the recommendations are evaluated and documented.
- Act as the point of escalation for complex problems, both of a technical and non-technical nature, assisting in the assessment of root cause and the resolution of problems.
- Take the lead on productivity, monitoring work performance and efficiency of employees and subcontractors to ensure schedules are followed and projects are executed effectively and within budget.
- Manage the material flow and crew schedules across multiple projects to optimize efficiency and costs.
- Actively participate in internal Project Reviews. Reviews typically cover compliance with design requirements, schedules, and budgets with particular attention to the costing relating to PES performed work.
- Ensure PES EH&S program is adhered to across all jobs ensuring corrective actions for any deficiencies are taken immediately.
- Stay abreast of, and provide proactive solutions for potential problems, work interference, schedule difficulties, employee issues and/or client issues.
- Develops and implements the TA/Tech staffing plan to ensure that AeroAdvantage projects are supported by highly skilled and trained personnel.
- Reports to corporate management on a regular basis to help establish long-range operating goals and corporate vision.
- Ensures Field Service final reports are submitted to the customers on time.
- Works with the Total Care Services team to develop evaluations of TAs/Techs, and provide guidance regarding training and career development.
- Provide guidance to Field Services Coordinator.
Required Qualifications
- Bachelor’s degree in engineering or business administration or equivalent education and experience.
- LM2500 and LM6000 Technical Advisor experience or previous CSM experience.
- 5+ years experience in management of construction and or field service segments.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
- Successful candidate will need to satisfactorily complete pre-employment drug screen and background check
Desired Qualifications
- Experience in strategic planning and execution, contracting, negotiating, and change management.
- Ability to develop detailed financial plans and execute to a budget.
- Ability to lead cross-functional teams in problem solving, cost estimating/control, as well as schedule attainment.
- Strong verbal and written communication skills. Able to communicate effectively with all levels internal to the organization as well as externally to key customer contacts.
- Ability to motivate teams and simultaneously manage several projects.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
It is PROENERGY’s policy to provide equal opportunity in employment to all its employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, national origin, marital status, ancestry, medical condition, military status, or any other characteristic protected by State or Federal law.
