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SalaryAbout us
At Office Divvy we manage the Customer Experience for close to 100 companies. Our clients are professionals, small business owners, and entrepreneurs, that rely on us every day to deliver an experience that will make a difference for their clients and set them apart from their competition. Our mantra is: “Empowering Entrepreneurs.”.
Thank you for considering this Customer Experience Associate position. We are looking for a skilled and enthusiastic individual to join our team.
Duties:
- Responding to customer inquiries in-person, via phone, or email in a timely and professional manner
- Providing accurate information about products or services to customers
- Handling and resolving customer complaints and issues
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary to provide excellent Customer Experience
Experience:
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Benefits:
- Competitive salary based on experience level
- Paid time off
- Professional development opportunities
If you are passionate about helping people and have the required skills and experience, we encourage you to apply for this position. We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $34,000.00 - $38,000.00 per year
Benefits:
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
- 4 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
