Customer Success Associate I

Job Specific Duties

• Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle.
• Implements strategies and marketing practices that deliver consistent customer satisfaction and retention.
• Ensures that onboarding processes are precisely executed to set customers up for success.
• Utilizes extensive product knowledge, problem-solving skills and product demonstrations to enhance customer engagements and achieve successful results.
• Coordinates with team to access additional resources and facilitate the solutions and tools needed by customers.
• Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges.
• Analyzes data sets to ensure a smooth user experience and accurate product implementation.
• Works closely with internal team and partners to advocate for solutions, product enhancements, and other actions to meet the needs of customers.

Qualifications

Minimum Job Requirements

• Requires a bachelor's degree or equivalent
• Entry level role requiring 0-2 years of experience

Knowledge Skills, and Abilities

• Demonstrates flexibility with team contributions to ensure the success of the overall program.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote