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SalaryAbout ReadySet Surgical
ReadySet Surgical’s mission is to improve the surgical workflow and close the communication gaps that have traditionally existed between hospitals and medical device representatives. Our Software-as-a-Service platform makes it easy for hospitals to proactively manage and track Vendor Managed Inventory. The ReadySet application helps both vendor reps and hospital users stay up-to-date on inventory needs, schedules and tray locations. Our purpose is to close these gaps between surgical staff and vendors to allow for more personalized medicine and improved clinical outcomes.
Job Summary
The Implementation Manager leads the new customer implementation of the ReadySet software application. As the face of ReadySet to new customers, this role plays a critical part in establishing strong and lasting relationships, ensuring customers become expert and productive users of the software. Ultimately, this role is responsible for ensuring that our customers are successful in their rollout of ReadySet’s solutions. The Implementation Manager reports to the Vice President of Customer Enablement.
Responsibilities
- Manage all facets of customer implementations, including customization specifications, data input, scheduling, communications, on-site installation & training. Customer follow-ups as needed.
- Work with the Customer Success team to effectively transition leadership of customer accounts to the Customer Success relationship owner.
- Take ownership of customer support issues, as part of customer support team, and follow problems through to resolution.
- Work with the Customer Success team to ensure a customer’s first year with ReadySet meets or exceeds expectations.
- Assist in the sales process as needed, representing ReadySet’s commitment to quality customer service and implementation excellence. Perform sales demos as needed.
- Keep abreast of industry developments and trends to maintain advisor status with customers.
- Positively represent ReadySet at customer and industry events, including trade shows, conferences, customer staff meetings, and training sessions.
- Maintain an orderly workflow for customer implementations and full documentation in line with company policies and priorities.
- Fully comply with company policies regarding information security and personally identifiable health information, including any customer and regulatory mandates (such as HIPPA and HITECH).
- Work with other members of the ReadySet team in a positive, constructive fashion
Job Requirements
- Proven healthcare working experience, preferably in Sterile Processing, OR, or PeriOp.
- Experience and natural strength in customer focused problem solving.
- Confidence in and demonstrated excellence in surgical readiness and central sterile processing.
- Strong knowledge of technology solutions, including software, cloud technologies, and integration methods.
- Excellent organization skills with the ability to manage multiple complex tasks across multiple projects.
- Excellent communication skills and ability to positively represent the company.
- Positive, engaging, and effective demeanor across all forms of communications, including verbal, written (formal and informal), presenting, training and relationship building.
- Ability to travel as needed for customer implementations, business development or other reasons.
- Minimum of Associate’s degree in Business Administration or equivalent work experience.
- Ability to quickly learn and effectively use technology solutions to perform work
- Proactive problem-solving ability with passion for seeing solutions through to resolution.
- Positive team spirit and strong ability to work well with others.
- Scheduled on-call support
Job Type: Full-time
Pay: Up to $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
