Customer Coordinator - I (Junior)

Customer Coordinator - I (Junior)

1.0 Corporate Job Title

Customer Coordinator - I (Junior)

2.0 Reporting Relationships

Operations/Branch Manager

3.0 Position Summary

4.0 This position is based in the branch office and functions as entry level operations support liaison position for the Customer Coordinator in their interactions between the Inspector Coordinator and the Customer and assists the Customer Coordinator in their day to day customer relations. Under supervisor of the Customer Coordinator this position is responsible for ensuring that Company personnel and resources meet the job requirements as communicated by the customer.

5.0 Minimum Requirements

• Requires a H.S. Degree (or equivalent) and a minimum of two years relevant and increasingly responsible experience in petroleum field inspection and/or petroleum laboratory testing of various product specifications.
• Must demonstrate strong evidence of judgment and inter-personal skills.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies weighing up to 20 pounds.
• This position may require travel.

6.0 Fitness for Duty – Physical Demands

• Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty – Physical Demands for this position.
• The ability to perform all tasks listed is a requirement for this job description

7.0 Responsibilities

• Functions as Secondary Point of Contact to the Company’s representative to customers to ensure their satisfaction with Camin Cargo’s performance. Communicate with customers regarding information relating to field measurements, lab testing and providing job progress updates.

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  While training, reviews and evaluates the customer’s nomination (purchase order) for completeness and accuracy and for the Company’s ability to meet customer requirements.

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  Reviews customer’s job requirements with Inspector Coordinator or Laboratory Coordinator to ensure that the customer’s requirements are properly addressed on time. May communicate directly to the Inspector or Laboratory Technician as necessary.

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  Receives, analyzes, compiles, and verifies data resulting from field measurements and laboratory testing, and prepares or supervises the preparation of the applicable reports for the customer to ensure that the customer nomination and guidelines have been performed and completed.

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  Using knowledge gained in the field and / or the laboratory, works to determine the root causes of quality system problems (customer, terminal or company system) in respective areas of responsibility and uses good judgment to independently troubleshoot, initiate, recommend, and/or implement timely solutions to the problems.
• Performs or shares scheduling and job assignment duties during non-working hours, weekends and holidays.
• Attends and participates in group operations meetings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.