Customer Completion Specialist

Do you want to work for a stable, growing organization that reaches back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries! 

Z Modular, a division of Zekelman Industries, is a fast-growing modular construction company, with manufacturing sites across the US and Canada. Its patented modular system allows developers and architects to build faster and more-efficiently than ever before, using new technology and fabrication to reinvent construction.

Z-Modular is seeking a Customer Completion Specialist (CCS) in Greater Austin, TX. The CCS is tasked with coordinating and streamlining inventory and materials documentation within the modular scope. This specialist plays a significant role in influencing the VP of Manufacturing and Director of Supply to ensure that work is completed at the plant level as required.

Additionally, the specialist will be actively involved at the construction sites, assessing design and manufacturing work for durability and identifying areas that may require upgrading for "in-plant" manufacturing and potential "on-site" repair over time. The process of new product prototyping will include a joint review by both plant and product teams to ensure the final "plant and site" punch list is well-matched, expediting the resolution of out-of-stock issues in the plant or at the site.

RESPONSIBILITIES:

• Primarily function as data keeper, reviewer, and inspector of multiple project-specific interface tasks by plant, product, and housing site.
• Assist in control timing, shipping, or supply materials per building, plant, and site, with the organization of supply teams in all areas.
• User/Client/Manufacturer point of contact as needed. The CCFS is a leadership role to provide a direct line of sight of the work interface with timing, between materials needs, punch lists, and completions, by site and all plants.
• Document material needs to trends of potential shortages by identifying the same in 'ready to ship' modules.
• Compile and distribute punch lists of acceptable 'ready to ship' modules versus modules that may not be ready due to material shortages, workflow, or incomplete installation.
• Assist with project planning for approval by management, which ties directly to all sites and plants for a systematic production and consistency of those values plant by plant and site by site.
• Immense communication and collaboration with the plants and sites regarding the status of modules shipping on a project-to-project basis.
• This position may be traditionally referred to as a 'close out' superintendent. In our fast-paced modular environment, this occurs in our manufacturing plants.
• Complete and analyze all required reports
• Other duties as assigned

QUALIFICATIONS:

• Bachelor's degree in Building Science/Construction Management or Design Management.
• Minimum of 7-10 years of on-site Commercial Construction or Property Management experience
• Travel of up to 30% is required - to and from staging and new community sites
• Proficient computer skills in Microsoft Office
• Ability to multi-task in a fast-paced environment
• Strong written and oral communication skills
• Strong leadership and collaboration skills
• Strong analytical skills
• Regular, full-time, predictable on-site attendance per the posted schedule is an essential function of this role
• Lead and promote health and safety work practices as required by regulatory agencies and company policy

PHYSICAL ABILITIES:

• Ability to lift up to 50lbs
• Ability to bend, twist, reach, stoop, sit, push and pull.
• Walk and stand for extended periods of time
• Other physical requirements as needed for job
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Let's make it EZ:

• Competitive salary
• Exceptional benefits – medical, vision, dental
• Work from home policy for eligible employees
• Paid time off
• 401(k) with generous company match and immediate vesting
• Annual bonus/ incentive programs
• Tuition reimbursement

Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.

M/F/D/V

We are Zekelman Industries.

We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.

We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.