Customer Care Coordinator

Job Title: Customer Care Coordinator
Location: Remote
Pay Rate: from $18.00-$22.00 (dependent on experience)
About ACES:
ACES is a rapidly growing autism services company dedicated to enhancing the quality of life for individuals and families impacted with autism or other special needs. We provide comprehensive, professional services to maximize individuals' potential in the home, school and community, throughout their lifespan.
ACES’ distinguished care is grounded in an industry-leading model of behavioral artistry which combines the best clinical practice of traditional Applied Behavioral Analysis (ABA) with humanistic elements that help our clients generalize their skills and gain independence. At 30+ locations, we are motivated to grow both so that we can serve more clients and close the significant supply gap that currently exists across the United States. We are committed to attracting and cultivating the very best team members who embody ACES’ values and culture and are passionate about our work. For more information, visit http://www.acesaba.com.
JOB SUMMARY
The Customer Care Coordinator is primarily responsible for the onboarding of prospective clients and assistance in the steps resulting in them ultimately receiving service with ACES. Additional high level responsibilities may include requesting recurring service authorizations to ensure continuity of care as well and assisting with coverage changes of existing clients

Job Responsibilities

ESSENTIAL JOB RESPONSIBILITIES
Working under the supervision of the Customer Care Manager, essential job responsibilities include, but are not limited to:

• Serves as the primary point of contact for families, insurance and clinical team
• Validate member ABA benefits and seek service authorizations
• Collaborate with clinical team and insurance to maintain client’s ABA authorization is ongoing
• Take ownership of client assignments
• Provide high quality customer service

The foregoing job responsibilities are illustrative only and are not meant to be exhaustive. ACES reserves the right to change, amend or modify the job description/responsibilities at any time and in its sole discretion.

Required Skills and Qualifications

REQUIRED QUALIFICATIONS

• Ability to work independently with only general supervision
• Medical experience required

• Initiative and follow through

• Proficiency with MS Office, word processing, spreadsheets, Internet software, E-mail, Database software, project management software
• Highly organized
• Professional, positive attitude and appearance
• Excellent communication skills
• Previous Insurance knowledge
• Previous customer service experience
• Bilingual (Spanish speaking) a plus
• Develop strong working knowledge of contracted and carved out insurance plans to help educate clinical teammates on requirements
• 1-2 years of insurance and authorization procurement experience preferred
• Exposure to behavioral health/ABA field(s) preferred but not required
• Coordinate the onboarding process for new clients, including collecting necessary intake information and required documentation.
• Coordinate and facilitate the client assessments and develop client profiles to support clinical Team
• Collaborate with clinical teams to ensure the availability of appropriate resources
• Liaise with clients and their families to address any inquiries, provide necessary information, and facilitate a smooth transition into services.

PHYSICAL REQUIREMENTS

• Ability to exert up to 10 pounds of force and lift/move up to 15 pounds
• May include, without limitation, the following physical demands: sitting, typing and viewing a screen(s) for long periods of time

Benefits & Perks
ACES knows what it takes to deliver the highest level of care for our clients, and we believe our team deserves to experience that care as well. We offer a robust benefit package, including health, vision and dental benefits, paid vacation/sick time, retirement options, pet insurance, and more, including:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to make a meaningful impact in the lives of individuals with autism and related developmental disorders.

Additional Information
ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. We embrace diversity and encourage you to apply!
To find out more about how ACES uses employee data for business purposes, see our Employee Privacy Policy. (https://www.acesaba.com/employees-privacy-policy/)
If you are having any issues with submitting your application, please reach out to us directly at careers@acesaba.com.